Channel.io incident

해외 문자 발송에 문제 발견 | Temporary issue detected with SMS Sending Service

Channel.io experienced a major incident on October 16, 2025 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started: Oct 16, 2025, 12:35 AM UTC
Resolved: Oct 16, 2025, 02:50 AM UTC
Duration: 2h 14m
Detected by Pingoru: Oct 16, 2025, 12:35 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

investigating Oct 16, 2025, 12:35 AM UTC

트윌리오 계정을 사용해 해외 고객에게 발송되는 문자 (마케팅, 팔로업 알림) 발송에 일시적인 문제가 발견되었습니다. 원인 확인 후 즉시 조치하겠습니다. 불편을 드려 죄송합니다. Temporary issue has been detected with SMS Sending Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
resolved Oct 16, 2025, 02:50 AM UTC

일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.