Resolved after 11 hours 54 minutes, on March 4, 2026.
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: 2026. 03. 05 20:18 ~ 2026. 03. 05 20:24 (KST) - Affected Scope: Connection delays and non-responsiveness on Channel Talk Desk. - Cause: A sudden surge in database connection demand occurred following improvements to the asynchronous thread pool structure, resulting in a service failure. - Resolution: Reverted to the previous thread pool structure. - Measures to Prevent Recurrence: Establish a process to pre-evaluate the impact on DB connections when modifying thread pool structures and strengthen connection-related monitoring alerts.
Update timeline
- resolved Mar 05, 2026, 11:38 AM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: 2026. 03. 05 20:18 ~ 2026. 03. 05 20:24 (KST) - Affected Scope: Connection delays and non-responsiveness on Channel Talk Desk. - Cause: A sudden surge in database connection demand occurred following improvements to the asynchronous thread pool structure, resulting in a service failure. - Resolution: Reverted to the previous thread pool structure. - Measures to Prevent Recurrence: Establish a process to pre-evaluate the impact on DB connections when modifying thread pool structures and strengthen connection-related monitoring alerts.
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