Channel.io experienced a notice incident on March 5, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 05, 2026, 11:38 AM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: 2026. 03. 05 20:18 ~ 2026. 03. 05 20:24 (KST) - Affected Scope: Connection delays and non-responsiveness on Channel Talk Desk. - Cause: A sudden surge in database connection demand occurred following improvements to the asynchronous thread pool structure, resulting in a service failure. - Resolution: Reverted to the previous thread pool structure. - Measures to Prevent Recurrence: Establish a process to pre-evaluate the impact on DB connections when modifying thread pool structures and strengthen connection-related monitoring alerts.