Channel.io incident
Temporary issue detected with AI ALF feature
Update timeline
- resolved Apr 01, 2026, 06:16 AM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. -Incident Time 1: 2026. 04. 01 00:00 ~ 2026. 04. 01 00:30 (KST) -Incident Time 2: 2026. 04. 01 08:30 ~ 2026. 04. 01 11:30 (KST) -Affected Scope: In some channels, ALF sent error messages instead of responses, after which the chats were transferred to managers. -Cause: System load on the external service (LLM provider) used for generating ALF responses. -Resolution: Swapped to an alternative LLM service model. -Measures to Prevent Recurrence: Establish an automatic fallback system to ensure response continuity by switching to alternative models or services if a specific provider encounters an issue.
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