Channel.io incident

Temporary issue detected with Kakao Talk Integration Service

Resolved after 1 hour 31 minutes, affecting 💬 Live Chat and 📞 Meet and 1 more, on May 21, 2026.

resolved May 21, 2026, 01:02 PM UTC

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

Started
May 21, 2026, 11:30 AM UTC
Resolved
May 21, 2026, 01:02 PM UTC
Duration
1h 31m
Detected by Pingoru
May 21, 2026, 11:30 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

  1. investigating May 21, 2026, 11:30 AM UTC

    Temporary issue has been detected with Kakao Talk Integration Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

  2. monitoring May 21, 2026, 11:55 AM UTC

    We have identified the cause of the current outage and have taken corrective action. We are currently monitoring the service for stabilization. We will provide you with an update as soon as we confirm the detailed cause. We apologize for any inconvenience this may have caused.

  3. investigating May 21, 2026, 12:08 PM UTC

    Temporary issue has been detected with Kakao Talk Integration Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

  4. resolved May 21, 2026, 01:02 PM UTC

    The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

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