Channel.io experienced a notice incident on May 14, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 10:49 AM UTC
Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
- monitoring May 14, 2026, 10:56 AM UTC
We have identified the cause of the current outage and have taken corrective action. We are currently monitoring the service for stabilization. We will provide you with an update as soon as we confirm the detailed cause. We apologize for any inconvenience this may have caused.
- resolved May 14, 2026, 11:22 AM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. Incident Time: May 14, 2026, 19:47 – 20:03 (KST) Scope of Impact: Temporary unavailability of the Channel Talk admin application, including disruptions to auto-assignment and agent status updates Cause: Temporary system overload during a deployment for product improvements Resolution: Resolved the overload by scaling up the database servers and performing a rollback