ChangeNOW incident

We've been experiencing issues with recognizing TON and tokens deposits

Minor Resolved View vendor source →

ChangeNOW experienced a minor incident on August 25, 2026 affecting Gram (GRAMTON) and Tether USD (TON) (USDTTON), lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 11:13 AM UTC
Resolved
Aug 25, 2026, 03:38 PM UTC
Duration
4h 24m
Detected by Pingoru
Aug 25, 2026, 11:13 AM UTC

Affected components

Gram (GRAMTON)Tether USD (TON) (USDTTON)

Update timeline

  1. investigating Aug 25, 2026, 11:13 AM UTC

    Hello! Since 10:27 UTC, we've been experiencing issues with recognizing TON and tokens deposits. Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit. Our technical team is already looking into the issue and working on a fix. We'll provide you with an update as soon as possible.

  2. resolved Aug 25, 2026, 03:38 PM UTC

    Hey! Today, between 10:27 and 15:35 UTC, we had some issues with recognizing TON and tokens deposits. The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know. Sorry for the inconvenience, and thanks for your patience!