ChangeNOW incident
We've been experiencing issues with recognizing TON and tokens deposits
Resolved after 4 hours 24 minutes, affecting Gram (GRAMTON) and Tether USD (TON) (USDTTON), on August 25, 2026.
Hey! Today, between 10:27 and 15:35 UTC, we had some issues with recognizing TON and tokens deposits. The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know. Sorry for the inconvenience, and thanks for your patience!
Affected components
Update timeline
- investigating Aug 25, 2026, 11:13 AM UTC
Hello! Since 10:27 UTC, we've been experiencing issues with recognizing TON and tokens deposits. Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit. Our technical team is already looking into the issue and working on a fix. We'll provide you with an update as soon as possible.
- resolved Aug 25, 2026, 03:38 PM UTC
Hey! Today, between 10:27 and 15:35 UTC, we had some issues with recognizing TON and tokens deposits. The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know. Sorry for the inconvenience, and thanks for your patience!
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