ChangeNOW incident

Some delays with recognizing TON network deposits

Minor Resolved View vendor source →

ChangeNOW experienced a minor incident on October 20, 2026 affecting Gram (ex Ton/TonCoin) (TON) and Tether USD (TON) (USDTTON), lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 02:07 PM UTC
Resolved
Oct 20, 2026, 04:34 PM UTC
Duration
2h 26m
Detected by Pingoru
Oct 20, 2026, 02:07 PM UTC

Affected components

Gram (ex Ton/TonCoin) (TON)Tether USD (TON) (USDTTON)

Update timeline

  1. investigating Oct 20, 2026, 02:07 PM UTC

    Hello! Since 13:30 UTC, we've been experiencing issues with recognizing TON network deposits Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit. Our technical team is already looking into the issue and working on a fix. We'll provide you with an update as soon as possible

  2. resolved Oct 20, 2026, 04:34 PM UTC

    Hey! Today, between 13:30 and 16:30 UTC, we've been experiencing some delays with recognizing TON network deposits. The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know. Sorry for the inconvenience, and thanks for your patience!