ChangeNOW incident
We are experiencing delays with processing XMR payouts
ChangeNOW experienced a minor incident on July 17, 2026 affecting Exchange Processing and Monero (XMR), lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2026, 07:13 PM UTC
Hello team! Since 18:40 UTC, we have been experiencing some delays with processing XMR payouts. This means that you may see the status "sending" on the exchange page being stuck. Our technical team is already investigating the issue and working on a solution. We will keep you updated as soon as possible and let you know when we have more information.
- investigating Jul 17, 2026, 07:15 PM UTC
Hello team! Since 18:40 UTC, we have been experiencing some delays with processing XMR payouts. This means that you may see the status "sending" on the exchange page being stuck. Our technical team is already investigating the issue and working on a solution. We will keep you updated as soon as possible and let you know when we have more information.
- investigating Jul 17, 2026, 07:20 PM UTC
Hello team! Since 18:40 UTC, we have been experiencing some delays with processing XMR payouts. This means that you may see the status "sending" on the exchange page being stuck. Our technical team is already investigating the issue and working on a solution. We will keep you updated as soon as possible and let you know when we have more information.
- resolved Jul 17, 2026, 07:43 PM UTC
Hey team! Today, between 18:40 and 19:43 UTC, we experienced delays with processing XMR payouts. We're happy to let you know that the issue has now been fully resolved, and all affected exchanges have been processed. Everything is back to normal, but if you're still facing any issues, please don't hesitate to reach out. We truly apologize for any inconvenience this may have caused and appreciate your patience!