ChangeNOW incident

We are experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network.

Resolved after 15 minutes, affecting Withdrawals and Exchange Processing, on June 21, 2026.

resolved Jun 21, 2026, 01:12 AM UTC

Today from 23:50 to 01:12 UTC we were experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network. We are happy to announce that a new BTC block was created, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing any issues, please, let us know. We sincerely apologize for the inconvenience caused.

Started
Jun 21, 2026, 12:57 AM UTC
Resolved
Jun 21, 2026, 01:12 AM UTC
Duration
15m
Detected by Pingoru
Jun 21, 2026, 12:57 AM UTC

Affected components

WithdrawalsExchange Processing

Update timeline

  1. identified Jun 21, 2026, 12:57 AM UTC

    From 23:50 UTC, we are experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network. As a result, there may be delays in updating statuses on the affected exchanges page. Once a new block is created, all deposits and exchanges will be processed as usual. You can also check up-to-date information about the BTC network by following the link: https://www.blockchain.com/btc/blocks?page=1 We will provide an additional update as soon as a new block is created.

  2. resolved Jun 21, 2026, 01:12 AM UTC

    Today from 23:50 to 01:12 UTC we were experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network. We are happy to announce that a new BTC block was created, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing any issues, please, let us know. We sincerely apologize for the inconvenience caused.

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