ChangeNOW incident

We are experiencing delays with processing BTC exchanges on the confirmation stage

Minor Resolved View vendor source →

ChangeNOW experienced a minor incident on May 26, 2026 affecting Deposits and Bitcoin (BTC), lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 06:13 PM UTC
Resolved
May 26, 2026, 08:00 PM UTC
Duration
1h 47m
Detected by Pingoru
May 26, 2026, 06:13 PM UTC

Affected components

DepositsBitcoin (BTC)

Update timeline

  1. investigating May 26, 2026, 06:13 PM UTC

    Hello! Since 05:40 P.M. UTC we are experiencing delays with processing BTC exchanges on the confirmation stage. As a result, users may notice that there is no status change from "confirming" on the exchange page. Our team is aware of the issue and is already on it. We will notify you ASAP once the issue is resolved.

  2. resolved May 26, 2026, 08:00 PM UTC

    Just a heads-up — today, between 05:40 P.M. UTC and 07:55 P.M. UTC, we had some delays with processing of BTC exchanges on the confirmation stage. Good news though — the issue has been sorted, and all the affected exchanges have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!