ChangeNOW incident

We are experiencing delays with processing ETH and ETH tokens payouts

ChangeNOW experienced a minor incident on May 26, 2026 affecting Withdrawals and Ethereum (ETH), lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started: May 26, 2026, 01:30 PM UTC
Resolved: May 26, 2026, 02:34 PM UTC
Duration: 1h 4m
Detected by Pingoru: May 26, 2026, 01:30 PM UTC

Affected components

WithdrawalsEthereum (ETH)

Update timeline

investigating May 26, 2026, 01:30 PM UTC

Hello! Since 13:00 UTC, we have been experiencing some delays with processing ETH and ETH tokens payouts. This means that you may see the status "sending" on the exchange page being stuck. Our technical team is already investigating the issue and working on a solution. We will keep you updated as soon as possible and let you know when we have more information.
resolved May 26, 2026, 02:34 PM UTC

Hey! Today, between 13:00 and 14:30 UTC, we experienced delays with processing ETH and ETH tokens payouts. We're happy to let you know that the issue has now been fully resolved, and all affected exchanges have been processed. Everything is back to normal, but if you're still facing any issues, please don't hesitate to reach out. We truly apologize for any inconvenience this may have caused and appreciate your patience!