ChangeNOW incident

We are experiencing delays with processing USDTERC20 payouts and partner rewards

Minor Resolved View vendor source →

ChangeNOW experienced a minor incident on February 10, 2026 affecting Withdrawals and Exchange Processing, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 06:14 PM UTC
Resolved
Feb 10, 2026, 06:45 PM UTC
Duration
30m
Detected by Pingoru
Feb 10, 2026, 06:14 PM UTC

Affected components

WithdrawalsExchange Processing

Update timeline

  1. identified Feb 10, 2026, 06:14 PM UTC

    Hello! Since 17:45 UTC, we're having delays with processing USDTERC20 payouts and partner rewards. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within several hours. Thanks for hanging in there!

  2. resolved Feb 10, 2026, 06:45 PM UTC

    Hey! Just a heads-up — today, between 14:15 and 18:305 UTC, we had some delays with processing USDTETRC20 payouts and partner rewards. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!