ChangeNOW incident

Some issues with processing XMR payouts

Resolved after 32 minutes, affecting Monero (XMR), on September 21, 2026.

resolved Sep 21, 2026, 01:11 PM UTC

Hey! Just a heads-up — today, between 11:30 and 13:10 UTC, we had some delays with processing XMR payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!

Started
Sep 21, 2026, 12:39 PM UTC
Resolved
Sep 21, 2026, 01:11 PM UTC
Duration
32m
Detected by Pingoru
Sep 21, 2026, 12:39 PM UTC

Affected components

Monero (XMR)

Update timeline

  1. investigating Sep 21, 2026, 12:39 PM UTC

    Hello! Since 11:30 UTC, we're having some issues with processing XMR payouts. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within several hours. Thanks for hanging in there!

  2. resolved Sep 21, 2026, 01:11 PM UTC

    Hey! Just a heads-up — today, between 11:30 and 13:10 UTC, we had some delays with processing XMR payouts. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!

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