ChangeNOW incident

Some issues with processing BASE network payouts

Resolved after 2 hours 16 minutes, affecting Ethereum (Base) (ETHBASE), on September 9, 2026.

resolved Sep 09, 2026, 02:35 PM UTC

Hey! Just a heads-up — today, between 11:58 and 14:30 UTC, we had some delays with processing payouts on the BASE network. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!

Started
Sep 09, 2026, 12:18 PM UTC
Resolved
Sep 09, 2026, 02:35 PM UTC
Duration
2h 16m
Detected by Pingoru
Sep 09, 2026, 12:18 PM UTC

Affected components

Ethereum (Base) (ETHBASE)

Update timeline

  1. investigating Sep 09, 2026, 12:18 PM UTC

    Hello! Since 11:58 UTC, we're having some issues with processing payouts on the BASE network. Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix. We’ll update you within several hours. Thanks for hanging in there!

  2. resolved Sep 09, 2026, 02:35 PM UTC

    Hey! Just a heads-up — today, between 11:58 and 14:30 UTC, we had some delays with processing payouts on the BASE network. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!

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