There were 13 Celonis outages since February 5, 2026 totaling 105h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Both the Data Model load times and SAP degradation issues have been have been recovered by 08:41 CET. We apologise for the inconvenience.
We're currently experiencing issues causing slow data ingestion and longer DM load times. Multiple teams are engaged in restoration activities. We apologise for the inconvenience. Next update by 14:30 CET
Restorative actions have been undertaken and DM load times after 13:45 CET are back to expected levels. We apologise for the inconvenience.
We're currently experiencing issues with loading KMs on US-3. Teams are fully engaged working on restoration. Next update by 13:00 ET We apologise for the inconvenience.
The issue has been resolved, and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.
We've now resolved the incident. Services available since 09:32 CET We apologise for the inconvenience and thank you for your patience.
The issue has been resolved, and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.
We are currently addressing two separate issues affecting access to the Celonis Support Portal. Please follow the guidance below to ensure uninterrupted service. 1. Celopeers.com Redirection Please be advised that the automatic redirection from celopeers.com to support.celonis.com is no longer active. Action Required: Users must now navigate directly to support.celonis.com to open or manage support tickets. We recommend updating your browser bookmarks accordingly. 2. Celonis ID Login Issues We are investigating reports of login failures specifically when using Celonis ID to login to Celonis Support Portal . Workaround A: Use the "Email and Password" login option on the sign-in page. Workaround B: Open a New Incognito/Private Window or clear your browser’s cookies and cache. This resolves the current authentication conflict. Our team is working to stabilize the Celonis ID authentication flow. We apologize for the change in the Celopeers navigation and any inconvenience caused.
We've now resolved the incident. Thank you for your patience.
The issue has been resolved, and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.
We've now resolved the incident. Action Flows services are available again since 07:55 ET. We apologise for the inconvenience.
The issue has been resolved, and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.
The issue has been resolved, and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.
Status Update being closed as duplicate. Please ignore this page and refer to that titled "Datamodel load issues" for further info.
This issue has been fully resolved. All services are stable and operating normally. We apologize for any inconvenience.
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