Celonis Outage History

We have detected and are working with a vendor to address an issue affecting US-2. Until resolved users will experience slowness and errors with data ingestions, transformations, exports, and data model loads. Once resolved, the issues will resolve themselves for all scheduled jobs. Manual or off-schedule job runs will need to be triggered manually. We understand the critical nature of this outage and our teams are working with the highest priority to restore service. We will provide updates as appropriate. For reference here is the vendor’s incident: https://status.azuredatabricks.net/pages/incident/5d49ec10226b9e13cb6a422e/6a2af5514ec6fa05edefdc26 We apologize for the inconvenience and we appreciate your patience as we work to resolve the issue.

The vendor has identified and addressed the issue. They are now monitoring to confirm stability.

We are aware of an issue affecting the Machine Learning service in the US-1 region. Our engineering team is actively investigating the root cause. We will provide updates as more information becomes available.

We're currently experiencing issues causing slow performance on US-2 environment. Our teams are engaged in restoration activities. We apologise for the inconvenience. Next update by 11:00 CET

Customers may be experiencing increased errors and latency for Azure OpenAI LLM usage like GPT-4o or GPT-5, including products like Annotation Builder and Process Copilots. Our teams are fully engaged working on restoration. We apologise for the inconvenience.

We are seeing a recurrence of the issue affecting AI Services performance like Annotation Builder and Process Copilots. Our engineering team has been engaged and is actively working towards restoration. We apologise for the inconvenience.

Some customers are experiencing problems with the Datajob schedules on their environment on the US-2 region. Our engineering team is on it, and we'll update you as soon as we have more information. Thank you for your patience.

We have identified that the Data Integration performance issues are caused by a service degradation from our provider Azure. Restorative actions have taken place and the performance is recovering. We're continuing to monitor closely to make sure everything stays stable. We apologise for the inconvenience.

Celonis engineers are seeing a an increase in errors within the "Try" environment. We are investigating and will provide another update soon.

We're currently experiencing issues causing slow performance on EU-5 environment. Our teams are engaged in restoration activities. We apologise for the inconvenience. Next update by 11:30 CET

Restorative actions have been undertaken and the performance should be restored. We're continuing to monitor closely to make sure everything stays stable. We apologise for the inconvenience.

We're currently experiencing issues leading to slow SAP data job processing on EU-1. Investigations are underway. We apologise for the inconvenience. Next update by 18:00 CET.

We're currently experiencing an issue where OCPM data pools are inaccessible for all teams in Training environment. Our teams are fully engaged working on restoration. We apologise for the inconvenience.

Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.

We're currently experiencing an issue where users are unable to create and update S3 Data Connections. Our teams are fully engaged working on restoration. We apologise for the inconvenience.

Celonis is aware of an issue impacting the availability for most customers in the us-3 environment. Our engineers are investigating and working on restoring operations.

Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.

We're currently experiencing issues causing slow data ingestion and longer DM load times. Multiple teams are engaged in restoration activities. We apologise for the inconvenience. Next update by 14:30 CET

We're currently experiencing issues with loading KMs on US-3. Teams are fully engaged working on restoration. Next update by 13:00 ET We apologise for the inconvenience.