Celonis had 40 outages in the last 2 years totaling 110h 23m of downtime — averaging 1.6 incidents per month.
There were 40 Celonis outages since January 29, 2026 totaling 110h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been resolved, We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.
We're currently experiencing an issue affecting Front End loading times. Our teams are actively working towards recovery actions. We apologise for the inconvenience.
The issue has been resolved, We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.
We're currently experiencing issues with the Duplicate Invoice Checker feature being currently unavailable. Our engineering team has identified the issue and is actively working on a fix to restore the service as quickly as possible. We apologise for the inconvenience.
Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.
We're currently experiencing issues on eu-5. Investigations are in full motion. We apologise for the inconvenience and will provide an update by 16:30 CEST.
We've now resolved the incident - services are available again. We continue to monitor the environment. We apologise for the inconvenience.
Some people are experiencing problems with our service right now. Users are currently unable to login through the Celonis ID method. Our team is on it, and we'll update you as soon as we have more information. Thank you for your patience.
Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.
Some users are currently experiencing an issue with our platform performance. All teams are engaged working towards restoration. We apologise for the inconvenience.
We have identified the cause of the issue impacting our platform performance for some users. Our teams are actively working on recovery procedures. We will provide the next update in 30 minutes. Apologize for the inconvenience and we appreciate your patience as we work to resolve the issue.
We've now resolved the issue and our platform performance is stable. For the affected users we require to perform a page refresh. We apologise for the inconvenience caused and thank you for your patience.
We are currently investigating an issue affecting users attempting to log in to the EMS platform in our EU-3 region. We will provide further updates as they become available.
We've fixed the core issue, and are waiting for things to recover. We will continue to monitor and provide a final update once the incident is fully resolved.
Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.
We're currently experiencing an issue affecting Front End data presentation. Recovery actions are underway. We apologise for the inconvenience. Next update by 11:30 UTC / 13:30 CET / 07:30 EST
We've now resolved the incident. We apologise for the inconvenience and thank you for your patience.
We're currently experiencing degraded data integration services on CA-1. Investigations are underway. We apologise for the inconvenience and will provided an update by 07:00 ET
Services have been restored at 06:08 ET after corrective actions. We apologise for the inconvenience.
We're currently experiencing issues with Orchestration Engine service. Restorative actions are underway. Next update by 15:00 UTC We apologise for the inconvenience.
Corrective actions have restored Orchestration Engine service. Please note: As part of this incident, Action Flows calling Orchestration Engine may have been paused. Please check and re-activate where needed. We apologise for the inconvenience
We have successfully addressed the root cause of the login failures. Authentication for both the Process Designer and Process Navigator is fully stable, and all customers can now log in. Some users may experience a slightly slower initial response time upon their first login, which will resolve itself immediately after. If you continue to see any persistent errors, please clear your browser cache or reach out to our support team.
We've now resolved the incident. Thank you for your patience.
Due to a North America Cloudflare outage some customers may be experiencing a higher error rate in US-1 & US-3 realms. We apologize for the inconvenience and will post another update as soon as new information comes to hand.
The Cloudflare related outage is now resolved. Thank you for your patience.
We're currently experiencing environment wide issue with eu-3. All teams are engaged working towards restoration. We apologise for the inconvenience and will post another update as soon as new information comes to hand.
EU-3 Services have been available again since 11:02 CET. Cause analysis and environment monitoring continues. We apologise for the inconvenience caused.
We have detected and are working with a vendor to address an issue affecting US-2. Until resolved users will experience slowness and errors with data ingestions, transformations, exports, and data model loads. Once resolved, the issues will resolve themselves for all scheduled jobs. Manual or off-schedule job runs will need to be triggered manually. We understand the critical nature of this outage and our teams are working with the highest priority to restore service. We will provide updates as appropriate. For reference here is the vendor’s incident: https://status.azuredatabricks.net/pages/incident/5d49ec10226b9e13cb6a422e/6a2af5514ec6fa05edefdc26 We apologize for the inconvenience and we appreciate your patience as we work to resolve the issue.
The vendor has identified and addressed the issue. They are now monitoring to confirm stability.
The vendor has resolved the incident. We have confirmed Celonis platform functionality. If you have any questions or the issue persists, please [contact our Support Team](https://support.celonis.com/s/?language=en_US).
We've now resolved the incident. Thank you for your patience.
We are aware of an issue affecting the Machine Learning service in the US-1 region. Our engineering team is actively investigating the root cause. We will provide updates as more information becomes available.
We've now resolved the incident. Thank you for your patience.
We're currently experiencing issues causing slow performance on US-2 environment. Our teams are engaged in restoration activities. We apologise for the inconvenience. Next update by 11:00 CET
Restorative actions have been undertaken and the performance should be restored. We're continuing to monitor closely to make sure everything stays stable. We apologise for the inconvenience and thank you for your patience.
Customers may be experiencing increased errors and latency for Azure OpenAI LLM usage like GPT-4o or GPT-5, including products like Annotation Builder and Process Copilots. Our teams are fully engaged working on restoration. We apologise for the inconvenience.
The issue has been resolved, and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.
We are seeing a recurrence of the issue affecting AI Services performance like Annotation Builder and Process Copilots. Our engineering team has been engaged and is actively working towards restoration. We apologise for the inconvenience.
We've now resolved the incident. Thank you for your patience.
Some customers are experiencing problems with the Datajob schedules on their environment on the US-2 region. Our engineering team is on it, and we'll update you as soon as we have more information. Thank you for your patience.
We have identified that the Data Integration performance issues are caused by a service degradation from our provider Azure. Restorative actions have taken place and the performance is recovering. We're continuing to monitor closely to make sure everything stays stable. We apologise for the inconvenience.
We've now resolved the incident. Thank you for your patience.
Celonis engineers are seeing a an increase in errors within the "Try" environment. We are investigating and will provide another update soon.
We've now resolved the incident. Thank you for your patience.
We're currently experiencing issues causing slow performance on EU-5 environment. Our teams are engaged in restoration activities. We apologise for the inconvenience. Next update by 11:30 CET
Restorative actions have been undertaken and the performance should be restored. We're continuing to monitor closely to make sure everything stays stable. We apologise for the inconvenience.
We've now resolved the incident. Thank you for your patience.
We're currently experiencing issues leading to slow SAP data job processing on EU-1. Investigations are underway. We apologise for the inconvenience. Next update by 18:00 CET.
We've now resolved the incident. Thank you for your patience.
We're currently experiencing an issue where OCPM data pools are inaccessible for all teams in Training environment. Our teams are fully engaged working on restoration. We apologise for the inconvenience.
Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.
The issue has been resolved and all services are now operating normally. Thank you for your patience.
We're currently experiencing an issue where users are unable to create and update S3 Data Connections. Our teams are fully engaged working on restoration. We apologise for the inconvenience.
We have provided a fix and the issue is restored now. We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.
Celonis is aware of an issue impacting the availability for most customers in the us-3 environment. Our engineers are investigating and working on restoring operations.
Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.
The issue has been resolved, and all services are now operating normally.