Celonis experienced a major incident on May 13, 2026, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 13, 2026, 09:02 AM UTC
We're currently experiencing issues causing slow performance on EU-5 environment. Our teams are engaged in restoration activities. We apologise for the inconvenience. Next update by 11:30 CET
- investigating May 13, 2026, 09:21 AM UTC
Restorative actions have been undertaken and the performance should be restored. We're continuing to monitor closely to make sure everything stays stable. We apologise for the inconvenience.
- resolved May 13, 2026, 12:09 PM UTC
We've now resolved the incident. Thank you for your patience.