Celonis experienced a major incident on July 16, 2026, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 16, 2026, 11:06 AM UTC
Some users are currently experiencing an issue with our platform performance. All teams are engaged working towards restoration. We apologise for the inconvenience.
- investigating Jul 16, 2026, 11:57 AM UTC
We have identified the cause of the issue impacting our platform performance for some users. Our teams are actively working on recovery procedures. We will provide the next update in 30 minutes. Apologize for the inconvenience and we appreciate your patience as we work to resolve the issue.
- resolved Jul 16, 2026, 12:25 PM UTC
We've now resolved the issue and our platform performance is stable. For the affected users we require to perform a page refresh. We apologise for the inconvenience caused and thank you for your patience.