Celonis experienced a major incident on July 15, 2026, lasting 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 15, 2026, 08:49 PM UTC
We are currently investigating an issue affecting users attempting to log in to the EMS platform in our EU-3 region. We will provide further updates as they become available.
- investigating Jul 15, 2026, 09:03 PM UTC
We've fixed the core issue, and are waiting for things to recover. We will continue to monitor and provide a final update once the incident is fully resolved.
- resolved Jul 15, 2026, 09:10 PM UTC
Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.