Caseware Cloud incident
Cloud-based Engagement Solutions, Degraded Performance for United States users
Minor Vendor's status page →
Resolved after 35 minutes, affecting Cloud-based Engagement Solutions, on November 10, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Cloud-based Engagement Solutions
Update timeline
- investigating Nov 10, 2026, 06:37 PM UTC
We are investigating an issue affecting document generation and downloads in the US region. Some users may experience issues when generating PDF, Word, or Reference Copy files. Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.
- identified Nov 10, 2026, 06:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 10, 2026, 06:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 10, 2026, 07:13 PM UTC
This incident has been resolved.
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