Caseware Cloud incident
SmartSync Cloud Service, Degraded Performance for Canada users
Minor Vendor's status page →
Ongoing since 03:54 PM UTC, affecting SmartSync Cloud Service.
The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
Affected components
SmartSync Cloud Service
Update timeline
- investigating Nov 12, 2026, 03:54 PM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Nov 12, 2026, 04:20 PM UTC
The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
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