- Detected by Pingoru
- Apr 27, 2026, 10:37 PM UTC
- Resolved
- Apr 28, 2026, 03:28 AM UTC
- Duration
- 4h 50m
Affected: Web Application Portal / APIs (Asia Pacific)
Timeline · 7 updates
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investigating Apr 27, 2026, 10:37 PM UTC
We’re currently investigating an issue affecting access to the CartonCloud app. Some users may be unable to log in or use key features. Our team is working to restore service as quickly as possible. We’ll provide an update shortly.
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investigating Apr 27, 2026, 10:42 PM UTC
We’re currently investigating an issue affecting access to the CartonCloud app. Users may be unable to log in or use key features. Our team is working to restore service as quickly as possible. We’ll provide an update as soon as possible through this banner.
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investigating Apr 27, 2026, 11:36 PM UTC
We’re continuing to investigate the issue, and remediation efforts are underway. We’ll provide updates through this banner as soon as possible. Users may experience intermittent access to the system, but performance may remain unstable.
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investigating Apr 28, 2026, 12:26 AM UTC
We’re continuing to investigate the issue, with no change in status at this time. We’ll provide updates through this banner as soon as more information becomes available. Users may experience intermittent access to the system, but performance remains unstable for now. We apologise for the inconvenience caused.
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monitoring Apr 28, 2026, 01:17 AM UTC
We've deployed a mitigation and are closely monitoring. Users can now access the system and perform operations. However, we expect some issues to continue and are monitoring closely. We will continue to provide updates through this banner
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monitoring Apr 28, 2026, 02:09 AM UTC
The mitigation has been successful and the system now appears stable. Users are able to access the system and perform operations as normal. Any Self Managed integration executions which failed are currently being replayed by our team. Any other queued integration executions should have been processed as normal during the outage. We are still continuing to monitor closely and will update further if anything changes. We appreciate your patience during this outage.
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resolved Apr 28, 2026, 03:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 10:29 PM UTC
- Resolved
- Mar 18, 2026, 02:46 AM UTC
- Duration
- 4h 16m
Affected: Other Integration Platforms
Timeline · 4 updates
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investigating Mar 17, 2026, 10:29 PM UTC
We’re aware of an issue causing errors when uploading invoices to MYOB. Our team is actively investigating the cause in collaboration with MYOB support. We’ll continue to provide updates here as more information becomes available.
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identified Mar 18, 2026, 12:07 AM UTC
We have identified the issue and are working toward a fix. We will provide further updates through this banner.
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monitoring Mar 18, 2026, 02:16 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 18, 2026, 02:46 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 04:38 AM UTC
- Resolved
- Feb 05, 2026, 09:25 AM UTC
- Duration
- 4h 47m
Affected: Consignment Processing
Timeline · 5 updates
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identified Feb 05, 2026, 04:38 AM UTC
We are aware of an issue affecting some customers where Consignment items are not being created on Consignments which are generated from Sale Orders. We have identified the issue and are working toward a fix.
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monitoring Feb 05, 2026, 04:54 AM UTC
A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from the Sale Order > Consignment tab. We apologise for the inconvenience caused.
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monitoring Feb 05, 2026, 05:12 AM UTC
A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from the Sale Order > Consignment tab. We apologise for the inconvenience caused.
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monitoring Feb 05, 2026, 05:14 AM UTC
A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from within the Sale Order > Consignments tab. We apologise for the inconvenience caused.
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resolved Feb 05, 2026, 09:25 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 07:41 AM UTC
- Resolved
- Nov 18, 2025, 07:53 AM UTC
- Duration
- 11m
Affected: Label Printing
Timeline · 5 updates
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investigating Nov 18, 2025, 07:41 AM UTC
We are aware of an outage with our third-party printing provider Printnode that is impacting direct printing of labels and documents. Please download the print job until the issue is resolved. Further updates will be provided through this banner as they come to hand.
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investigating Nov 18, 2025, 07:43 AM UTC
We are continuing to investigate this issue.
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identified Nov 18, 2025, 07:43 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Nov 18, 2025, 07:47 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 18, 2025, 07:53 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 04:19 PM UTC
- Resolved
- Oct 20, 2025, 11:47 PM UTC
- Duration
- 7h 28m
Affected: Web Application Portal / APIs (Asia Pacific)Web Application Portal / APIs (Americas)
Timeline · 5 updates
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investigating Oct 20, 2025, 04:18 PM UTC
We are are aware of an issue that is causing degraded performance due to an AWS Outage. Further updates will be provided through this banner.
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identified Oct 20, 2025, 04:19 PM UTC
The issue has been identified.
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identified Oct 20, 2025, 04:58 PM UTC
We’re currently experiencing an issue with the Dashboard page not loading correctly after login due to the AWS Outage, as well as degraded site performance. Quick Fix: You can still access your account by updating your browser address to another page — for example: https://app.cartoncloud.com/[youraccount]/SaleOrders From there, you’ll be able to navigate through the system as usual. Our team is working to resolve this as soon as possible — thank you for your patience!
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monitoring Oct 20, 2025, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 20, 2025, 11:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 01:27 AM UTC
- Resolved
- Oct 15, 2025, 06:41 AM UTC
- Duration
- 5h 13m
Affected: Web Application Portal / APIs (Asia Pacific)
Timeline · 8 updates
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investigating Oct 15, 2025, 01:27 AM UTC
We are aware of issues with loading certain pages and general performance. We are currently investigating and will provide further updates once known.
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monitoring Oct 15, 2025, 02:09 AM UTC
A fix has been implemented and we are monitoring the results.
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identified Oct 15, 2025, 02:17 AM UTC
The issue has been identified and a fix is being implemented.
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investigating Oct 15, 2025, 02:19 AM UTC
We are aware of issues with loading certain pages and general performance. We are currently investigating and will provide further updates once known.
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monitoring Oct 15, 2025, 04:59 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Oct 15, 2025, 05:13 AM UTC
We are continuing to monitor for any further issues.
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monitoring Oct 15, 2025, 05:14 AM UTC
We are continuing to monitor for any further issues.
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resolved Oct 15, 2025, 06:41 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 03, 2025, 12:54 AM UTC
- Resolved
- Oct 03, 2025, 04:36 AM UTC
- Duration
- 3h 42m
Affected: Label Printing
Timeline · 4 updates
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investigating Oct 03, 2025, 12:54 AM UTC
We are aware of a printing issue with the PrintNode service, which may cause delays or connection errors when printing labels. You can monitor updates here: https://www.printnode.com/en/status. Further updates will also be provided through this banner.
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investigating Oct 03, 2025, 01:57 AM UTC
We are aware of a printing issue with the PrintNode service, which may cause delays or connection errors when printing labels. You can monitor updates here: https://www.printnode.com/en/status. Some print jobs are being received successfully, so we suggest continuing to attempt printing or using the PDF print functionality instead. Further updates will be provided through this banner.
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monitoring Oct 03, 2025, 04:08 AM UTC
A fix has been implemented and we are monitoring results.
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resolved Oct 03, 2025, 04:36 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2025, 06:14 AM UTC
- Resolved
- Oct 02, 2025, 06:55 AM UTC
- Duration
- 41m
Affected: Web Application Portal / APIs (Asia Pacific)Web Application Portal / APIs (Americas)
Timeline · 3 updates
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identified Oct 02, 2025, 06:14 AM UTC
We’re aware that some users are encountering Internal Server Errors. A fix is in progress, and further updates will be provided through this banner.
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identified Oct 02, 2025, 06:41 AM UTC
A fix has been implemented and we are monitoring results.
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resolved Oct 02, 2025, 06:55 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2025, 12:54 AM UTC
- Resolved
- Sep 08, 2025, 03:45 AM UTC
- Duration
- 2h 50m
Affected: Mobile Applications
Timeline · 3 updates
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identified Sep 08, 2025, 12:54 AM UTC
We are aware of an issue where the Packed Items screen is unexpectedly appearing in the mobile app for some users. Affected users can dismiss this screen by pressing Close, and normal account functionality is not impacted. Our team is working on a fix, and updates will be shared here as they become available.
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monitoring Sep 08, 2025, 03:13 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 08, 2025, 03:45 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2025, 11:27 PM UTC
- Resolved
- Jul 16, 2025, 12:05 AM UTC
- Duration
- 38m
Affected: Other Integration Platforms
Timeline · 4 updates
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identified Jul 15, 2025, 11:27 PM UTC
We are aware of a current disruption to MYOB’s API that is affecting CartonCloud customers connected to a MYOB Accounting connector. We are monitoring MYOB’s statuspage for progress toward a resolution https://status.myob.com/ We will provide further updates through this banner.
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monitoring Jul 15, 2025, 11:36 PM UTC
The MYOB issue appears to be resolved but we are monitoring the results.
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monitoring Jul 15, 2025, 11:36 PM UTC
The MYOB issue appears to be resolved but we are monitoring the results.
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resolved Jul 16, 2025, 12:05 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 06:29 PM UTC
- Resolved
- Jun 12, 2025, 07:20 PM UTC
- Duration
- 51m
Affected: Web Application Portal / APIs (Asia Pacific)Web Application Portal / APIs (Americas)Mobile ApplicationsAuthentication and User Management
Timeline · 8 updates
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investigating Jun 12, 2025, 06:29 PM UTC
We're currently investigating an outage impacting the CartonCloud login/authentication. Our team is actively working on identifying and resolving this issue. Further updates will be provided through this banner.
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investigating Jun 12, 2025, 06:37 PM UTC
We are continuing to investigate this issue.
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investigating Jun 12, 2025, 06:39 PM UTC
We are continuing to investigate this issue.
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investigating Jun 12, 2025, 06:58 PM UTC
The issue has been identified. The cause is an issue with Carton Clouds Identity Provider. Further updates will be provided through this banner.
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investigating Jun 12, 2025, 07:00 PM UTC
The issue has been identified. The cause is an issue with CartonClouds Identity Provider. Further updates will be provided through this banner.
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monitoring Jun 12, 2025, 07:04 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jun 12, 2025, 07:05 PM UTC
The issue has been identified. The cause is an issue with Cartoncloud's Identity Provider. We are continuing to monitor.
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resolved Jun 12, 2025, 07:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 30, 2025, 12:27 AM UTC
- Resolved
- May 30, 2025, 01:01 PM UTC
- Duration
- 12h 33m
Affected: Charging and Invoicing
Timeline · 3 updates
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investigating May 30, 2025, 12:27 AM UTC
We're currently investigating an issue with automatically generated invoices which ran overnight. We will reach out to impacted tenants once the investigation has been finalised and provide further updates.
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identified May 30, 2025, 04:46 AM UTC
We have identified the issue and notified impacted tenants. We are currently implementing a fix and will provide a further update once resolved.
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resolved May 30, 2025, 01:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2025, 09:17 PM UTC
- Resolved
- Apr 17, 2025, 11:40 PM UTC
- Duration
- 2h 23m
Affected: Zapier
Timeline · 4 updates
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investigating Apr 17, 2025, 09:17 PM UTC
We are currently investigating this issue.
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identified Apr 17, 2025, 10:05 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 17, 2025, 11:39 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 17, 2025, 11:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2025, 03:11 AM UTC
- Resolved
- Apr 02, 2025, 05:19 AM UTC
- Duration
- 2h 7m
Affected: Shopify
Timeline · 3 updates
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monitoring Apr 02, 2025, 03:11 AM UTC
Shopify is currently experiencing an unplanned outage, we are monitoring and will provide updates as they come to hand
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monitoring Apr 02, 2025, 05:11 AM UTC
Shopify components are now fully operational
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resolved Apr 02, 2025, 05:19 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2025, 11:11 PM UTC
- Resolved
- Mar 31, 2025, 11:52 PM UTC
- Duration
- 41m
Affected: Web Application Portal / APIs (Asia Pacific)Mobile Applications
Timeline · 4 updates
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investigating Mar 31, 2025, 11:11 PM UTC
We are aware of an issue with users being unable to login or being unable to load certain screens in the application. We are investigating the issue and will provide further updates through this banner.
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identified Mar 31, 2025, 11:32 PM UTC
We have identified the likely cause of the issue and are working toward a fix. We will communicate further updates through this banner.
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monitoring Mar 31, 2025, 11:35 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 31, 2025, 11:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 15, 2025, 10:22 PM UTC
- Resolved
- Mar 16, 2025, 12:37 AM UTC
- Duration
- 2h 15m
Affected: Web Application Portal / APIs (Asia Pacific)Zapier
Timeline · 4 updates
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investigating Mar 15, 2025, 10:22 PM UTC
We are aware of an issue with connections between Zapier and CartonCloud. We are investigating the issue and will provide further updates through this banner.
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identified Mar 15, 2025, 11:00 PM UTC
We have identified the issue and are working toward a fix.
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monitoring Mar 16, 2025, 12:04 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 16, 2025, 12:37 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2025, 07:28 PM UTC
- Resolved
- Mar 02, 2025, 10:02 PM UTC
- Duration
- 2h 33m
Affected: Web Application Portal / APIs (Asia Pacific)
Timeline · 3 updates
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investigating Mar 02, 2025, 07:28 PM UTC
Our team are investigating issues with Editing and Rating Consignments.
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monitoring Mar 02, 2025, 08:43 PM UTC
A fix has been applied and we are monitoring.
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resolved Mar 02, 2025, 10:02 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2025, 01:33 AM UTC
- Resolved
- Feb 27, 2025, 03:27 AM UTC
- Duration
- 1h 53m
Affected: Web Application Portal / APIs (Asia Pacific)Sales Order Processing
Timeline · 4 updates
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investigating Feb 27, 2025, 01:33 AM UTC
We are aware of an issue where Consignments are not automatically Generating from Sale Orders when created by Customer Role users. We are investigating and will provide further updates through this banner.
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identified Feb 27, 2025, 01:42 AM UTC
The Consignment Generation issue has been identified and we are working toward a fix.
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monitoring Feb 27, 2025, 02:41 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 27, 2025, 03:27 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2025, 12:48 AM UTC
- Resolved
- Feb 11, 2025, 03:29 AM UTC
- Duration
- 2h 41m
Affected: Self-Managed Integrations
Timeline · 4 updates
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investigating Feb 11, 2025, 12:48 AM UTC
We are aware of issues with the Self Managed Shopify Integration affecting Order Creation and Fulfilment. We are investigating and will provide further updates through this banner.
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identified Feb 11, 2025, 01:27 AM UTC
We have identified the issue and are working toward a fix. The issue relates only to Self-Managed Shopify Integration instances where the Require Payment Prior to Sale Order Creation checkbox is Disabled. We will provide further updates through this banner.
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monitoring Feb 11, 2025, 02:06 AM UTC
A fix has been implemented for the Shopify Self Managed Integration issue and we are monitoring the results.
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resolved Feb 11, 2025, 03:29 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2024, 07:07 AM UTC
- Resolved
- Nov 14, 2024, 09:28 AM UTC
- Duration
- 2h 20m
Affected: Web Application Portal / APIs (Asia Pacific)Mobile Applications
Timeline · 3 updates
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investigating Nov 14, 2024, 07:07 AM UTC
We are aware of issues with the speed and performance of the web and mobile applications. Users may experience slow load times. We are investigating and will provide further updates through this banner.
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monitoring Nov 14, 2024, 07:19 AM UTC
A fix has been implemented for the issues with the speed and performance of the web and mobile applications. We are monitoring the results.
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resolved Nov 14, 2024, 09:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 11, 2024, 02:41 AM UTC
- Resolved
- Nov 11, 2024, 03:20 AM UTC
- Duration
- 38m
Affected: Web Application Portal / APIs (Asia Pacific)
Timeline · 4 updates
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investigating Nov 11, 2024, 02:41 AM UTC
We are aware of a 502 Error which is stopping users from accessing the CartonCloud website. Users can still access the CartonCloud Application by visiting the URL app.cartoncloud.com
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investigating Nov 11, 2024, 02:42 AM UTC
We are aware of a 502 Error which is stopping users from accessing the CartonCloud website. Users can still access the CartonCloud Application by visiting the URL app.cartoncloud.com
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monitoring Nov 11, 2024, 03:19 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 11, 2024, 03:20 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 30, 2024, 11:01 PM UTC
- Resolved
- Oct 30, 2024, 11:48 PM UTC
- Duration
- 47m
Affected: Web Application Portal / APIs (Asia Pacific)Authentication and User Management
Timeline · 4 updates
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investigating Oct 30, 2024, 11:01 PM UTC
We are aware of an issue with users unable to login to the application. We are currently investigating and will provide further updates through this banner.
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identified Oct 30, 2024, 11:02 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 30, 2024, 11:23 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 30, 2024, 11:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2024, 03:35 AM UTC
- Resolved
- Oct 02, 2024, 06:59 AM UTC
- Duration
- 3h 23m
Affected: Xero
Timeline · 5 updates
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monitoring Oct 02, 2024, 03:35 AM UTC
We are aware of a major outage being reported by Xero that customers are experiencing errors navigating and accessing their system. There may be interaction issues between CartonCloud and Xero. We are monitoring their Statuspage for updates which can be followed here - https://status.xero.com/
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monitoring Oct 02, 2024, 03:49 AM UTC
We are continuing to monitor for any further issues.
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monitoring Oct 02, 2024, 03:50 AM UTC
We are aware of a major outage being reported by Xero that customers are experiencing errors navigating and accessing their system. API Interactions between CartonCloud and Xero are not affected. We are monitoring their Statuspage for updates which can be followed here - https://status.xero.com/
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monitoring Oct 02, 2024, 06:19 AM UTC
Xero have implemented a fix and are monitoring results - https://status.xero.com/
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resolved Oct 02, 2024, 06:59 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2024, 06:23 AM UTC
- Resolved
- Sep 25, 2024, 07:38 AM UTC
- Duration
- 1h 14m
Affected: Web Application Portal / APIs (Asia Pacific)
Timeline · 3 updates
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identified Sep 25, 2024, 06:23 AM UTC
We are aware of an issue with processing jobs through the Import Log, specifically related to emails. We have identified the issue and are working on a fix. We will provide further updates through this banner.
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monitoring Sep 25, 2024, 07:09 AM UTC
The issue with processing jobs through the Import Log related to emails has been resolved. We’re now monitoring performance to ensure stability. Thank you for your patience.
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resolved Sep 25, 2024, 07:38 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2024, 01:31 AM UTC
- Resolved
- Aug 15, 2024, 03:41 AM UTC
- Duration
- 2h 9m
Affected: Web Application Portal / APIs (Asia Pacific)
Timeline · 3 updates
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identified Aug 15, 2024, 01:31 AM UTC
We've identified an issue with the Add Products screen appearing blank. We are working on a fix for this issue. For now, Users can scroll down the screen and navigate to Add products and use this functionality. We will update this banner with further information on the fix.
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monitoring Aug 15, 2024, 02:05 AM UTC
A fix has been implemented for the Add Products screen page issue. The screen is back to normal and we are monitoring the results.
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resolved Aug 15, 2024, 03:41 AM UTC
This incident has been resolved.
Read the full incident report →
