CartonCloud experienced a major incident on October 3, 2025 affecting Label Printing, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2025, 12:54 AM UTC
We are aware of a printing issue with the PrintNode service, which may cause delays or connection errors when printing labels. You can monitor updates here: https://www.printnode.com/en/status. Further updates will also be provided through this banner.
- investigating Oct 03, 2025, 01:57 AM UTC
We are aware of a printing issue with the PrintNode service, which may cause delays or connection errors when printing labels. You can monitor updates here: https://www.printnode.com/en/status. Some print jobs are being received successfully, so we suggest continuing to attempt printing or using the PDF print functionality instead. Further updates will be provided through this banner.
- monitoring Oct 03, 2025, 04:08 AM UTC
A fix has been implemented and we are monitoring results.
- resolved Oct 03, 2025, 04:36 AM UTC
This incident has been resolved.