CartonCloud experienced a minor incident on October 15, 2025 affecting Web Application Portal / APIs (Asia Pacific), lasting 5h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2025, 01:27 AM UTC
We are aware of issues with loading certain pages and general performance. We are currently investigating and will provide further updates once known.
- monitoring Oct 15, 2025, 02:09 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 15, 2025, 02:17 AM UTC
The issue has been identified and a fix is being implemented.
- investigating Oct 15, 2025, 02:19 AM UTC
We are aware of issues with loading certain pages and general performance. We are currently investigating and will provide further updates once known.
- monitoring Oct 15, 2025, 04:59 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 15, 2025, 05:13 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 15, 2025, 05:14 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 15, 2025, 06:41 AM UTC
This incident has been resolved.