CartonCloud experienced a major incident on November 18, 2025 affecting Label Printing, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Label Printing
Update timeline
- investigating Nov 18, 2025, 07:41 AM UTC
We are aware of an outage with our third-party printing provider Printnode that is impacting direct printing of labels and documents. Please download the print job until the issue is resolved. Further updates will be provided through this banner as they come to hand.
- investigating Nov 18, 2025, 07:43 AM UTC
We are continuing to investigate this issue.
- identified Nov 18, 2025, 07:43 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2025, 07:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 07:53 AM UTC
This incident has been resolved.