CartonCloud incident

Mobile app Packed Items screen appearing unexpectedly

Minor Resolved View vendor source →

CartonCloud experienced a minor incident on September 8, 2025 affecting Mobile Applications, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 12:54 AM UTC
Resolved
Sep 08, 2025, 03:45 AM UTC
Duration
2h 50m
Detected by Pingoru
Sep 08, 2025, 12:54 AM UTC

Affected components

Mobile Applications

Update timeline

  1. identified Sep 08, 2025, 12:54 AM UTC

    We are aware of an issue where the Packed Items screen is unexpectedly appearing in the mobile app for some users. Affected users can dismiss this screen by pressing Close, and normal account functionality is not impacted. Our team is working on a fix, and updates will be shared here as they become available.

  2. monitoring Sep 08, 2025, 03:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 08, 2025, 03:45 AM UTC

    This incident has been resolved.