CartonCloud experienced a major incident on June 12, 2025 affecting Web Application Portal / APIs (Asia Pacific) and Web Application Portal / APIs (Americas) and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:29 PM UTC
We're currently investigating an outage impacting the CartonCloud login/authentication. Our team is actively working on identifying and resolving this issue. Further updates will be provided through this banner.
- investigating Jun 12, 2025, 06:37 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 06:39 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 06:58 PM UTC
The issue has been identified. The cause is an issue with Carton Clouds Identity Provider. Further updates will be provided through this banner.
- investigating Jun 12, 2025, 07:00 PM UTC
The issue has been identified. The cause is an issue with CartonClouds Identity Provider. Further updates will be provided through this banner.
- monitoring Jun 12, 2025, 07:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 12, 2025, 07:05 PM UTC
The issue has been identified. The cause is an issue with Cartoncloud's Identity Provider. We are continuing to monitor.
- resolved Jun 12, 2025, 07:20 PM UTC
This incident has been resolved.