CartonCloud incident

Web Application Internal Server Errors

Minor Resolved View vendor source →

CartonCloud experienced a minor incident on October 2, 2025 affecting Web Application Portal / APIs (Asia Pacific) and Web Application Portal / APIs (Americas), lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 06:14 AM UTC
Resolved
Oct 02, 2025, 06:55 AM UTC
Duration
41m
Detected by Pingoru
Oct 02, 2025, 06:14 AM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)Web Application Portal / APIs (Americas)

Update timeline

  1. identified Oct 02, 2025, 06:14 AM UTC

    We’re aware that some users are encountering Internal Server Errors. A fix is in progress, and further updates will be provided through this banner.

  2. identified Oct 02, 2025, 06:41 AM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Oct 02, 2025, 06:55 AM UTC

    This incident has been resolved.