CartonCloud incident

Issues with degraded performance due to an AWS Outage.

Minor Resolved View vendor source →

CartonCloud experienced a minor incident on October 20, 2025 affecting Web Application Portal / APIs (Asia Pacific) and Web Application Portal / APIs (Americas), lasting 7h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:19 PM UTC
Resolved
Oct 20, 2025, 11:47 PM UTC
Duration
7h 28m
Detected by Pingoru
Oct 20, 2025, 04:19 PM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)Web Application Portal / APIs (Americas)

Update timeline

  1. investigating Oct 20, 2025, 04:18 PM UTC

    We are are aware of an issue that is causing degraded performance due to an AWS Outage. Further updates will be provided through this banner.

  2. identified Oct 20, 2025, 04:19 PM UTC

    The issue has been identified.

  3. identified Oct 20, 2025, 04:58 PM UTC

    We’re currently experiencing an issue with the Dashboard page not loading correctly after login due to the AWS Outage, as well as degraded site performance. Quick Fix: You can still access your account by updating your browser address to another page — for example: https://app.cartoncloud.com/[youraccount]/SaleOrders From there, you’ll be able to navigate through the system as usual. Our team is working to resolve this as soon as possible — thank you for your patience!

  4. monitoring Oct 20, 2025, 09:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 20, 2025, 11:47 PM UTC

    This incident has been resolved.