CareConnect Outage History

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CareConnect had 18 outages in the last 2 years totaling 106h 28m of downtime — averaging 0.7 incidents per month.

There were 18 CareConnect outages since November 5, 2025 totaling 106h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.careconnect.be/posts/dashboard

Minor June 15, 2026

Issues with CareConnect Tarification

Detected by Pingoru
Jun 15, 2026, 08:25 AM UTC
Resolved
Jun 15, 2026, 01:05 PM UTC
Duration
4h 40m
Affected: CareConnect Tarification General Issues (CareConnect Tarification General Issues)
Timeline · 2 updates
  1. investigating Jun 15, 2026, 08:25 AM UTC

    Issues with making attestations for patients. We are working on a solution. Retry later.

  2. resolved Jun 15, 2026, 01:05 PM UTC

    Issue resolved around 13:26

Read the full incident report →

Major June 11, 2026

CareConnect PROD uptime v2

Detected by Pingoru
Jun 11, 2026, 11:59 AM UTC
Resolved
Jun 11, 2026, 01:13 PM UTC
Duration
1h 14m
Affected: CareConnect Uptime (CareConnect Uptime)
Timeline · 3 updates
  1. identified Jun 11, 2026, 11:59 AM UTC

    An incident has been detected

  2. investigating Jun 11, 2026, 12:01 PM UTC

    The incident is being investigated

  3. resolved Jun 11, 2026, 01:13 PM UTC

    The incident has been resolved

Read the full incident report →

Major June 11, 2026

CareConnect GP 6.5 status page check failed

Detected by Pingoru
Jun 11, 2026, 11:56 AM UTC
Resolved
Jun 11, 2026, 01:09 PM UTC
Duration
1h 12m
Affected: CareConnect Uptime (CareConnect Uptime)
Timeline · 3 updates
  1. identified Jun 11, 2026, 11:56 AM UTC

    An incident has been detected

  2. investigating Jun 11, 2026, 12:01 PM UTC

    The incident is being investigated

  3. resolved Jun 11, 2026, 01:09 PM UTC

    The incident has been resolved

Read the full incident report →

Major June 11, 2026

CareConnect GP 6.5 deployment check failed

Detected by Pingoru
Jun 11, 2026, 11:56 AM UTC
Resolved
Jun 11, 2026, 01:09 PM UTC
Duration
1h 12m
Affected: CareConnect Uptime (CareConnect Uptime)
Timeline · 3 updates
  1. identified Jun 11, 2026, 11:56 AM UTC

    An incident has been detected

  2. investigating Jun 11, 2026, 12:01 PM UTC

    The incident is being investigated

  3. resolved Jun 11, 2026, 01:09 PM UTC

    The incident has been resolved

Read the full incident report →

Minor April 30, 2026

Infrastructure problems

Detected by Pingoru
Apr 30, 2026, 07:54 AM UTC
Resolved
Apr 30, 2026, 08:16 AM UTC
Duration
22m
Affected: CareConnect General Issues (CareConnect General Issues)
Timeline · 2 updates
  1. identified Apr 30, 2026, 07:54 AM UTC

    We're experiencing general cloud infrastructure problems reducing our service availability. We're investigating the issue.

  2. resolved Apr 30, 2026, 08:16 AM UTC

    Problems have stopped occurring.

Read the full incident report →

Minor March 9, 2026

EXTERNAL: Issues with the CareConnect AI assistant

Detected by Pingoru
Mar 09, 2026, 09:17 AM UTC
Resolved
Mar 09, 2026, 09:53 AM UTC
Duration
35m
Affected: CareConnect General Issues (CareConnect General Issues)
Timeline · 2 updates
  1. investigating Mar 09, 2026, 09:17 AM UTC

    There are currently general issues with generating medical notes via the CareConnect AI Assistant. These problems are caused by disruptions in external services that our system relies on.

  2. resolved Mar 09, 2026, 09:53 AM UTC

    Issues are resolved around 10:50 AM A technical adjustment was implemented to ensure the AI assistant can generate notes again. As a temporary side effect, the quality of the generated notes may be lower than usual. Once the external issues are resolved, this temporary adjustment...

Read the full incident report →

Minor February 26, 2026

PROD: Issue with generating notes via the CareConnect AI Assistant

Detected by Pingoru
Feb 26, 2026, 12:06 PM UTC
Resolved
Feb 26, 2026, 03:13 PM UTC
Duration
3h 7m
Affected: CareConnect General Issues (CareConnect General Issues)
Timeline · 2 updates
  1. investigating Feb 26, 2026, 12:06 PM UTC

    You may experience issues when generating notes via the CareConnect AI Assistant. We are doing everything possible to resolve the problem as quickly as possible.

  2. resolved Feb 26, 2026, 03:13 PM UTC

    Issues resolved around 4PM.

Read the full incident report →

Minor February 26, 2026

PROD: Vaccinations cannot be sent to Vitalink (Vaccinnet2026)

Detected by Pingoru
Feb 26, 2026, 09:44 AM UTC
Resolved
Feb 26, 2026, 01:25 PM UTC
Duration
3h 41m
Affected: eHealth General Issues (eHealth General Issues)
Timeline · 2 updates
  1. investigating Feb 26, 2026, 09:44 AM UTC

    Vaccinations cannot be sent to Vitalink (Vaccinnet2026) due to issues created by eHealth. We are looking into this further. Please try again later.

  2. resolved Feb 26, 2026, 01:25 PM UTC

    Issue resolved around 2 PM.

Read the full incident report →

Major January 13, 2026

Sam2 and Chapter4 possible not reachable

Detected by Pingoru
Jan 13, 2026, 07:31 AM UTC
Resolved
Jan 13, 2026, 08:37 AM UTC
Duration
1h 6m
Affected: eHealth General Issues (eHealth General Issues)
Timeline · 2 updates
  1. identified Jan 13, 2026, 07:31 AM UTC

    Due to an error on the side of eHealth Sam2 for prescribing medication and Chapter 4 for demanding agreements are possible not reachable. Check status of the incident here: <a title="https://status.ehealth.fgov.be/fr/incidents/2026/01/13/66858/issues%20with%20dics%20and%...

  2. resolved Jan 13, 2026, 08:37 AM UTC

    issues were resolved from 8:45

Read the full incident report →

Major January 5, 2026

EXTERNAL: Vaccinnet production environment - downtime 06/01 between 8:00 and 12:00

Detected by Pingoru
Jan 05, 2026, 07:01 PM UTC
Resolved
Jan 06, 2026, 02:07 PM UTC
Duration
19h 5m
Affected: eHealth General Issues (eHealth General Issues)
Timeline · 2 updates
  1. investigating Jan 05, 2026, 07:01 PM UTC

    Vaccinnet will be down on Tuesday 06/01 between 8:00 and 12:00. Vaccines should be registered at a later time. More information: https://www.status.ehealth.fgov.be/nl/intervention/zB-WJ5sBZxxKtBuwiPsM

  2. resolved Jan 06, 2026, 02:07 PM UTC

    Vaccinet toegang was terug mogelijk om 12h

Read the full incident report →

Minor January 5, 2026

High load on tarification product

Detected by Pingoru
Jan 05, 2026, 10:00 AM UTC
Resolved
Jan 05, 2026, 10:54 AM UTC
Duration
54m
Affected: CareConnect Tarification Performance (CareConnect Tarification Performance)
Timeline · 2 updates
  1. investigating Jan 05, 2026, 10:00 AM UTC

    We are currently investigating the root cause of the issue.

  2. resolved Jan 05, 2026, 10:54 AM UTC

    Performance has stabalized to the normal baseline.

Read the full incident report →

Minor December 16, 2025

CareConnect is experiencing issues communicating with MyCareNet

Detected by Pingoru
Dec 16, 2025, 10:00 AM UTC
Resolved
Dec 16, 2025, 10:48 AM UTC
Duration
48m
Affected: eHealth General Issues (eHealth General Issues)
Timeline · 3 updates
  1. identified Dec 16, 2025, 10:00 AM UTC

    CareConnect is experiencing issues communicating with MyCareNet MemberData

  2. investigating Dec 16, 2025, 10:40 AM UTC

    MyCareNet has confirmed the issue, and a fix is foreseen during lunch time. CareConnect is also experiencing issues retrieving therapeutic links from RSW in the same timeframe.

  3. resolved Dec 16, 2025, 10:48 AM UTC

    Status is back to normal

Read the full incident report →

Minor December 11, 2025

External issue: problems retrieving documents using RSB as hub

Detected by Pingoru
Dec 11, 2025, 11:01 AM UTC
Resolved
Dec 11, 2025, 06:20 PM UTC
Duration
7h 18m
Affected: eHealth General Issues (eHealth General Issues)
Timeline · 2 updates
  1. investigating Dec 11, 2025, 11:01 AM UTC

    Solution temporaire : roue dentée > Hub et Coffrefort > sélectionner Réseau de santé Wallon > Sauvegarder.

  2. resolved Dec 11, 2025, 06:20 PM UTC

    Is fixed by RSB 11/12 around 16h

Read the full incident report →

Minor December 8, 2025

EXTERNAL: Issues creating and sending certificates of incapacity for work via Mult-eMediatt

Detected by Pingoru
Dec 08, 2025, 06:35 AM UTC
Resolved
Dec 10, 2025, 02:19 PM UTC
Duration
2d 7h
Affected: eHealth General Issues (eHealth General Issues)
Timeline · 2 updates
  1. investigating Dec 08, 2025, 06:35 AM UTC

    General practitioners cannot create or send certificates of incapacity of work. This issue will be solved through an intervention next Tuesday. End users can temporarily fall back on the paper version. Status of issue can be followed up here: <a href="https://www.status.ehealth.fgov.be/nl/...

  2. resolved Dec 10, 2025, 02:19 PM UTC

    The issue has been resolved on the eHealth side.

Read the full incident report →

Minor November 25, 2025

EXTERNAL: Issues with eHealth

Detected by Pingoru
Nov 25, 2025, 09:28 AM UTC
Resolved
Nov 25, 2025, 11:47 AM UTC
Duration
2h 19m
Affected: eHealth General Issues (eHealth General Issues)
Timeline · 4 updates
  1. investigating Nov 25, 2025, 09:28 AM UTC

    Info: https://www.status.ehealth.fgov.be/nl/incidents/2025/11/25/61476/Impact%20on%20multiple%20fluxes

  2. investigating Nov 25, 2025, 09:50 AM UTC

    The problem seemed to be resolved for a moment, but it has reappeared. eHealth is investigating this further.

  3. investigating Nov 25, 2025, 10:12 AM UTC

    The problem seemed to be resolved for a moment, but it has reappeared. eHealth is investigating this further.

  4. resolved Nov 25, 2025, 11:47 AM UTC

    Resolved around 11am

Read the full incident report →

Minor November 24, 2025

EXTERNAL: Issues with eHealth - memberdata

Detected by Pingoru
Nov 24, 2025, 09:00 AM UTC
Resolved
Nov 24, 2025, 10:00 AM UTC
Duration
59m
Affected: eHealth General Issues (eHealth General Issues)
Timeline · 2 updates
  1. identified Nov 24, 2025, 09:00 AM UTC

    eHealth is currently having issues on Memberdata. Errors on insurability are possible Incident can be followed up here: https://www.status.ehealth.fgov.be/nl

  2. resolved Nov 24, 2025, 10:00 AM UTC

    The issue was resolved around 10:10 AM : https://www.status.ehealth.fgov.be/nl/incidents/2025/11/24/61118/Errors%20on%20Memberdat a

Read the full incident report →

Minor November 21, 2025

Errors on services - MyCarenet, WalCarenet, IrisCarenet

Detected by Pingoru
Nov 21, 2025, 01:29 PM UTC
Resolved
Nov 21, 2025, 02:37 PM UTC
Duration
1h 8m
Affected: eHealth General Issues (eHealth General Issues)
Timeline · 2 updates
  1. identified Nov 21, 2025, 01:29 PM UTC

    We're experiencing problems due to 3rd party problems: errors on services - MyCarenet, WalCarenet, IrisCarenet. See: https://www.status.ehealth.fgov.be/nl/incidents/2025/11/21/60132/Errors%20on%20services%20-%20MyCarenet,%20WalCarenet,%20IrisCarenet

  2. resolved Nov 21, 2025, 02:37 PM UTC

    Issue has been resolved.

Read the full incident report →

Minor November 5, 2025

CareConnect is experiencing problems while communicating with Hubs

Detected by Pingoru
Nov 05, 2025, 09:17 AM UTC
Resolved
Nov 05, 2025, 10:15 AM UTC
Duration
58m
Affected: eHealth General Issues (eHealth General Issues)
Timeline · 2 updates
  1. identified Nov 05, 2025, 09:17 AM UTC

    Timeouts and errors while communicating with RSW, Abrumet, Cozo or KUleuven .

  2. resolved Nov 05, 2025, 10:15 AM UTC

    https://www.status.ehealth.fgov.be/nl/incidents/2025/11/05/58814/Issues%20with%20CoZo

Read the full incident report →