CareConnect incident

Sam2 and Chapter4 possible not reachable

Major Resolved View vendor source →

CareConnect experienced a major incident on January 13, 2026 affecting eHealth General Issues (eHealth General Issues), lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 07:31 AM UTC
Resolved
Jan 13, 2026, 08:37 AM UTC
Duration
1h 6m
Detected by Pingoru
Jan 13, 2026, 07:31 AM UTC

Affected components

eHealth General Issues (eHealth General Issues)

Update timeline

  1. identified Jan 13, 2026, 07:31 AM UTC

    Due to an error on the side of eHealth Sam2 for prescribing medication and Chapter 4 for demanding agreements are possible not reachable. Check status of the incident here: <a title="https://status.ehealth.fgov.be/fr/incidents/2026/01/13/66858/issues%20with%20dics%20and%...

  2. resolved Jan 13, 2026, 08:37 AM UTC

    issues were resolved from 8:45