CareConnect incident

EXTERNAL: Issues with the CareConnect AI assistant

Minor Resolved View vendor source →

CareConnect experienced a minor incident on March 9, 2026 affecting CareConnect General Issues (CareConnect General Issues), lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 09:17 AM UTC
Resolved
Mar 09, 2026, 09:53 AM UTC
Duration
35m
Detected by Pingoru
Mar 09, 2026, 09:17 AM UTC

Affected components

CareConnect General Issues (CareConnect General Issues)

Update timeline

  1. investigating Mar 09, 2026, 09:17 AM UTC

    There are currently general issues with generating medical notes via the CareConnect AI Assistant. These problems are caused by disruptions in external services that our system relies on.

  2. resolved Mar 09, 2026, 09:53 AM UTC

    Issues are resolved around 10:50 AM A technical adjustment was implemented to ensure the AI assistant can generate notes again. As a temporary side effect, the quality of the generated notes may be lower than usual. Once the external issues are resolved, this temporary adjustment...