CareConnect incident

CareConnect is experiencing issues communicating with MyCareNet

Minor Resolved View vendor source →

CareConnect experienced a minor incident on December 16, 2025 affecting eHealth General Issues (eHealth General Issues), lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 10:00 AM UTC
Resolved
Dec 16, 2025, 10:48 AM UTC
Duration
48m
Detected by Pingoru
Dec 16, 2025, 10:00 AM UTC

Affected components

eHealth General Issues (eHealth General Issues)

Update timeline

  1. identified Dec 16, 2025, 10:00 AM UTC

    CareConnect is experiencing issues communicating with MyCareNet MemberData

  2. investigating Dec 16, 2025, 10:40 AM UTC

    MyCareNet has confirmed the issue, and a fix is foreseen during lunch time. CareConnect is also experiencing issues retrieving therapeutic links from RSW in the same timeframe.

  3. resolved Dec 16, 2025, 10:48 AM UTC

    Status is back to normal