Caf Outage History

Caf is up right now

Caf had 42 outages in the last 2 years totaling 195h 23m of downtime — averaging 1.7 incidents per month.

There were 42 Caf outages since July 7, 2025 totaling 195h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://caf.statuspage.io

Major June 29, 2026

Partial Outage — Face Liveness and Face Authenticator

Detected by Pingoru
Jun 29, 2026, 07:20 PM UTC
Resolved
Jun 29, 2026, 07:47 PM UTC
Duration
26m
Affected: Face LivenessFace Authenticator
Timeline · 3 updates
  1. investigating Jun 29, 2026, 07:20 PM UTC

    We are investigating reports of a partial outage affecting Face Liveness and Face Authenticator. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.

  2. monitoring Jun 29, 2026, 07:28 PM UTC

    A fix has been implemented and we are actively monitoring Face Liveness and Face Authenticator to confirm full recovery. Further updates will be provided if any degradation is observed.

  3. resolved Jun 29, 2026, 07:47 PM UTC

    This incident has been resolved. Face Liveness and Face Authenticator are operating normally. We will publish a full summary once our post-incident review is complete.

Read the full incident report →

Major June 24, 2026

Partial Outage — Facial Biometrics

Detected by Pingoru
Jun 24, 2026, 12:52 PM UTC
Resolved
Jun 24, 2026, 01:12 PM UTC
Duration
20m
Affected: Facial Biometrics
Timeline · 3 updates
  1. investigating Jun 24, 2026, 12:52 PM UTC

    We are investigating reports of a partial outage affecting Facial Biometrics. Some requests may be failing or experiencing degraded availability. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.

  2. monitoring Jun 24, 2026, 12:58 PM UTC

    A fix has been identified and applied. We are actively monitoring Facial Biometrics to confirm full recovery. Further updates will be provided if conditions change.

  3. resolved Jun 24, 2026, 01:12 PM UTC

    This incident has been resolved. Facial Biometrics is operating normally. We will publish a full summary once our post-incident review is complete.

Read the full incident report →

Major June 23, 2026

Degraded Performance — Consultation at Receita Federal with Enhanced Personal Data (PF1.3)

Detected by Pingoru
Jun 23, 2026, 06:58 AM UTC
Resolved
Jun 23, 2026, 12:04 PM UTC
Duration
5h 6m
Affected: [CORE-API] Consultation at Receita Federal with Enhanced Personal Data - (PF1.3)
Timeline · 2 updates
  1. investigating Jun 23, 2026, 06:58 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 23, 2026, 12:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026

Degraded Performance — Transactions

Detected by Pingoru
Jun 22, 2026, 02:26 PM UTC
Resolved
Jun 22, 2026, 03:07 PM UTC
Duration
40m
Affected: Transactions
Timeline · 3 updates
  1. investigating Jun 22, 2026, 02:26 PM UTC

    We are investigating reports of degraded performance affecting Transactions. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.

  2. monitoring Jun 22, 2026, 02:41 PM UTC

    A fix has been identified and applied. We are actively monitoring Transactions to confirm that performance has fully recovered. Further updates will be provided if conditions change.

  3. resolved Jun 22, 2026, 03:07 PM UTC

    The incident impacted a portion of transactions processed during the affected period. Our technical team is actively working to identify and automatically reprocess all recoverable cases. For cases where reprocessing is not feasible, our Customer Success team will reach out individually to each affected customer to present the available resolution options.

Read the full incident report →

Minor June 20, 2026

Partial Outage — Face Liveness & Face Authenticator

Detected by Pingoru
Jun 20, 2026, 03:00 AM UTC
Resolved
Jun 20, 2026, 03:00 AM UTC
Duration
—
Affected: Face LivenessFace Authenticator
Timeline · 1 update
  1. resolved Jun 23, 2026, 07:12 PM UTC

    A partial outage affecting Face Liveness and Face Authenticator was identified and resolved. Services returned to normal operation at 00:07 (UTC-3).

Read the full incident report →

Minor June 18, 2026

[CORE-API] KYC & Membership Compliance (PJ59) — Investigating

Detected by Pingoru
Jun 18, 2026, 02:08 PM UTC
Resolved
Jun 18, 2026, 03:31 PM UTC
Duration
1h 22m
Affected: [CORE-API] KYC & Membership Compliance (PJ59)
Timeline · 2 updates
  1. investigating Jun 18, 2026, 02:08 PM UTC

    We are investigating reports of degraded performance on [CORE-API] KYC & Membership Compliance (PJ59). Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.

  2. resolved Jun 18, 2026, 03:31 PM UTC

    This incident has been resolved. [CORE-API] KYC & Membership Compliance (PJ59) is operating normally. We will publish a full summary once our post-incident review is complete.

Read the full incident report →

Minor June 17, 2026

Face Liveness — Degraded Performance

Detected by Pingoru
Jun 17, 2026, 04:05 AM UTC
Resolved
Jun 17, 2026, 05:48 PM UTC
Duration
13h 42m
Affected: Face Liveness
Timeline · 2 updates
  1. monitoring Jun 17, 2026, 04:05 AM UTC

    A fix was implemented and we are monitoring the results. Since 00:12 BRT (3:12 UTC), the liveness service has been operating normally.

  2. resolved Jun 17, 2026, 05:48 PM UTC

    This incident has been resolved. Face Liveness is operating normally. We will publish a full summary once our post-incident review is complete.

Read the full incident report →

Minor June 10, 2026

Degraded Performance — Trust Platform

Detected by Pingoru
Jun 10, 2026, 07:39 PM UTC
Resolved
Jun 10, 2026, 08:57 PM UTC
Duration
1h 18m
Affected: Trust Platform
Timeline · 3 updates
  1. investigating Jun 10, 2026, 07:39 PM UTC

    We are investigating reports of degraded performance affecting Trust Platform. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.

  2. monitoring Jun 10, 2026, 07:45 PM UTC

    A fix has been implemented and we are actively monitoring Trust Platform to confirm full recovery. Further updates will be provided if any degradation is observed.

  3. resolved Jun 10, 2026, 08:57 PM UTC

    This incident has been resolved. Trust Platform is operating normally. We will publish a full summary once our post-incident review is complete.

Read the full incident report →

Major June 10, 2026

Instabilidade no serviço Facial Biometrics

Detected by Pingoru
Jun 10, 2026, 12:53 PM UTC
Resolved
Jun 10, 2026, 01:39 PM UTC
Duration
46m
Affected: Facial Biometrics
Timeline · 4 updates
  1. investigating Jun 10, 2026, 12:53 PM UTC

    We are currently investigating this issue

  2. identified Jun 10, 2026, 01:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 10, 2026, 01:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2026, 01:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 8, 2026

Major Outage — [CORE-API] Associated CVM (PJ65) & CVM Associate (PF47)

Detected by Pingoru
Jun 08, 2026, 02:16 PM UTC
Resolved
Jun 08, 2026, 01:16 PM UTC
Duration
—
Affected: [CORE-API] Associated CVM (PJ65)[CORE-API] CVM Associate (PF47)
Timeline · 3 updates
  1. investigating Jun 05, 2026, 01:39 PM UTC

    We are investigating reports of a major outage affecting [CORE-API] Associated CVM (PJ65) and CVM Associate (PF47). Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.

  2. monitoring Jun 05, 2026, 07:11 PM UTC

    A fix has been implemented and we are monitoring the recovery of [CORE-API] Associated CVM (PJ65) and CVM Associate (PF47). Further updates will be provided if the situation changes.

  3. resolved Jun 08, 2026, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 1, 2026

Lawsuits Services Degradation

Detected by Pingoru
Jun 01, 2026, 07:15 PM UTC
Resolved
Jun 01, 2026, 07:16 PM UTC
Duration
1m
Affected: [CORE-API] Lawsuits with keywords (PJ49)[CORE-API] Processes with keywords (PF49)[CORE-API] Lawsuits (PF48)[CORE-API] Lawsuits (PJ69)
Timeline · 2 updates
  1. investigating Jun 01, 2026, 07:15 PM UTC

    We are investigating reports of degraded performance affecting [CORE-API] Lawsuits (PJ69), [CORE-API] Lawsuits with keywords (PJ49), [CORE-API] Lawsuits (PF48), and [CORE-API] Processes with keywords (PF49). Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.

  2. resolved Jun 01, 2026, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 22, 2026

Trust Platform — Major Outage

Detected by Pingoru
May 22, 2026, 08:09 PM UTC
Resolved
May 22, 2026, 09:51 PM UTC
Duration
1h 41m
Affected: Trust Platform
Timeline · 2 updates
  1. investigating May 22, 2026, 08:09 PM UTC

    We are investigating reports of a major outage affecting Trust Platform. Engineers are actively engaged and working to identify the root cause. Updates will be published as the investigation progresses.

  2. resolved May 22, 2026, 09:51 PM UTC

    A fix has been applied and this incident is now resolved. Trust Platform is operating normally. We will publish a full summary once our post-incident review is complete.

Read the full incident report →

Minor May 18, 2026

Degraded SMS Delivery — Onboardings

Detected by Pingoru
May 18, 2026, 06:18 PM UTC
Resolved
May 19, 2026, 09:16 PM UTC
Duration
1d 2h
Affected: Onboardings
Timeline · 2 updates
  1. monitoring May 18, 2026, 06:18 PM UTC

    We are monitoring an issue affecting SMS delivery for a subset of numbers within the Onboardings flow. The responsible engineering team has identified the scope of impact and is actively tracking the situation. Further updates will be published as the investigation progresses.

  2. resolved May 19, 2026, 09:16 PM UTC

    This incident has been resolved. SMS delivery within the Onboardings flow is operating normally. We will publish a full post-incident summary once our review is complete.

Read the full incident report →

Minor May 12, 2026

Facial Biometrics — Degraded Performance

Detected by Pingoru
May 12, 2026, 04:13 PM UTC
Resolved
May 12, 2026, 09:01 PM UTC
Duration
4h 47m
Affected: Facial Biometrics
Timeline · 2 updates
  1. monitoring May 12, 2026, 04:13 PM UTC

    We have identified an issue affecting Facial Biometrics. The root cause has been identified and a fix has been applied. We are actively monitoring the service to confirm full recovery.

  2. resolved May 12, 2026, 09:01 PM UTC

    This incident has been resolved. Facial Biometrics is operating normally. We will publish a full summary once our post-incident review is complete.

Read the full incident report →

Minor May 8, 2026

Instabilidade — Transactions

Detected by Pingoru
May 08, 2026, 01:14 PM UTC
Resolved
May 11, 2026, 01:24 PM UTC
Duration
3d
Affected: Transactions
Timeline · 2 updates
  1. investigating May 08, 2026, 01:14 PM UTC

    Estamos investigando relatos de degradação de performance no componente Transactions. Nossa equipe já está atuando para identificar e resolver o problema. Atualizações serão publicadas conforme houver progresso.

  2. resolved May 11, 2026, 01:24 PM UTC

    O incidente foi resolvido e o serviço Transactions está operando normalmente. Agradecemos a compreensão de todos durante este período.

Read the full incident report →

Critical May 5, 2026

Lawsuits Data Sources Instability

Detected by Pingoru
May 05, 2026, 02:30 PM UTC
Resolved
May 05, 2026, 08:34 PM UTC
Duration
6h 4m
Affected: [CORE-API] Lawsuits (PJ69)[CORE-API] Lawsuits with Keywords (PJ70)[CORE-API] Lawsuits (PF52)[CORE-API] Lawsuits with Keywords (PF53)
Timeline · 3 updates
  1. investigating May 05, 2026, 02:30 PM UTC

    We are currently experiencing some technical difficulties with our datasource, which has led to a partial disruption to the the pfLegalRecordsExtended, pfLegalRecordsExtendedKeywords, pjLegalRecordsExtended and pjLegalRecordsExtendedKeywords services. Our team is actively working to resolve these issues and restore full service functionality as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.

  2. investigating May 05, 2026, 06:46 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 05, 2026, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 5, 2026

Degraded performance in Trust Platform

Detected by Pingoru
May 05, 2026, 12:49 PM UTC
Resolved
May 05, 2026, 02:32 PM UTC
Duration
1h 42m
Affected: Trust Platform
Timeline · 5 updates
  1. investigating May 05, 2026, 12:49 PM UTC

    We are currently investigating this issue.

  2. identified May 05, 2026, 01:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 05, 2026, 01:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 05, 2026, 01:52 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 05, 2026, 02:32 PM UTC

    O incidente foi resolvido. O componente Trust Platform está operando normalmente. Agradecemos a compreensão de todos durante este período.

Read the full incident report →

Notice April 27, 2026

Instability in Face Liveness and Face Authenticator services

Detected by Pingoru
Apr 27, 2026, 01:30 AM UTC
Resolved
Apr 27, 2026, 01:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 06, 2026, 03:22 PM UTC

    Between 22:32 and 22:44 BRT, our facial validation service experienced a period of instability, affecting the experience of some users. During this approximately 12-minute interval, the service's success rate was impacted, resulting in failures for a portion of users.

Read the full incident report →

Minor April 24, 2026

Degraded performance in Smart Auth

Detected by Pingoru
Apr 24, 2026, 12:08 AM UTC
Resolved
Apr 24, 2026, 12:40 AM UTC
Duration
32m
Affected: Smart Auth
Timeline · 3 updates
  1. identified Apr 24, 2026, 12:08 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 24, 2026, 12:36 AM UTC

    A fix has been implemented and we are monitoring the results. Some users may need to retry to complete the Smart Auth validation.

  3. resolved Apr 24, 2026, 12:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Increased error rate detected for Liveness service

Detected by Pingoru
Mar 31, 2026, 12:41 AM UTC
Resolved
Mar 31, 2026, 12:57 AM UTC
Duration
16m
Affected: Face LivenessFace Authenticator
Timeline · 4 updates
  1. investigating Mar 31, 2026, 12:41 AM UTC

    We are noticing an increase in the service’s error rate.

  2. identified Mar 31, 2026, 12:43 AM UTC

    The team is working to activate redundancy mechanisms and reduce the impact of the errors.

  3. monitoring Mar 31, 2026, 12:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2026, 02:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 25, 2026

Partial Outage on [CORE-API] Processes with keywords (PF49)

Detected by Pingoru
Mar 25, 2026, 03:00 PM UTC
Resolved
Mar 27, 2026, 03:04 PM UTC
Duration
2d
Affected: [CORE-API] Processes with keywords (PF49)
Timeline · 4 updates
  1. identified Mar 25, 2026, 03:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 25, 2026, 03:23 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 25, 2026, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2026, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 13, 2026

Monitoring Onboarding

Detected by Pingoru
Mar 13, 2026, 09:53 PM UTC
Resolved
Mar 14, 2026, 12:58 AM UTC
Duration
3h 5m
Affected: OnboardingsWeb Onboarding
Timeline · 2 updates
  1. monitoring Mar 13, 2026, 09:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Mar 14, 2026, 12:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 13, 2026

Major Outage on Onboarding

Detected by Pingoru
Mar 13, 2026, 08:49 PM UTC
Resolved
Mar 13, 2026, 09:52 PM UTC
Duration
1h 2m
Affected: OnboardingsWeb Onboarding
Timeline · 3 updates
  1. investigating Mar 13, 2026, 09:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 13, 2026, 09:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 13, 2026, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 12, 2026

Major outage of global document verification services

Detected by Pingoru
Mar 12, 2026, 02:40 PM UTC
Resolved
Mar 12, 2026, 05:43 PM UTC
Duration
3h 2m
Affected: Global Document DetectorGlobal Doc Reader
Timeline · 2 updates
  1. investigating Mar 12, 2026, 02:40 PM UTC

    We are experiencing a high error rate in services related to global document verification.

  2. resolved Mar 12, 2026, 05:43 PM UTC

    This incident has been resolved and services are operational again.

Read the full incident report →

Minor January 12, 2026

Degraded Performance on KYC Datasource

Detected by Pingoru
Jan 12, 2026, 06:37 PM UTC
Resolved
Jan 12, 2026, 08:48 PM UTC
Duration
2h 11m
Affected: [CORE-API] CVM Associate (PF47)
Timeline · 2 updates
  1. investigating Jan 12, 2026, 06:37 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 12, 2026, 08:48 PM UTC

    This incident has been resolved.

Read the full incident report →