- Detected by Pingoru
- Jul 27, 2026, 03:29 PM UTC
- Resolved
- Jul 29, 2026, 01:38 PM UTC
- Duration
- 1d 22h
Affected: Mobile App
Timeline · 4 updates
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investigating Jul 27, 2026, 03:29 PM UTC
We are currently investigating reports of iOS app stats data being under counted for the attendee Eventscribe Mobile App. We do not believe Android device are affected. We are continuing to investigate and provide an update when available. Next update by: July 27 at 12:30 PM ET.
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identified Jul 27, 2026, 04:43 PM UTC
We've identified an issue affecting how app statistics were captured for iOS devices. Beginning on April 8, 2026, a change reduced how frequently some iOS activity was recorded for apps on the 26.04.08 build or later. As a result, a portion of statistics from that period may be incomplete. Android was not affected. Data for Android devices has continued to report as expected throughout this period. A fix is in progress and we expect a resolution shortly. Our next update will be tomorrow morning.
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identified Jul 28, 2026, 02:34 PM UTC
We've confirmed a fix for the iOS app statistics issue affecting the Eventscribe Mobile App. We'll release the update to the App Store later today. We appreciate your patience while we resolved this, and we'll post a final update once the release is live.
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resolved Jul 29, 2026, 01:38 PM UTC
This issue has been resolved and is included in our most recent mobile app release. Earlier, a change reduced how frequently some iOS activity was recorded for apps on the 26.04.08 build or later, beginning April 8, 2026. As a result, a portion of statistics from that period may be incomplete. To see the fix, users need to be on version 26.07.28 or later. We recommend updating to the latest version to ensure app statistics are captured as expected going forward. Android was not affected and continued to report as expected throughout.
Read the full incident report →
- Detected by Pingoru
- Jun 22, 2026, 02:43 PM UTC
- Resolved
- Jun 22, 2026, 09:46 PM UTC
- Duration
- 7h 2m
Affected: RegistrationElevateEducation HarvesterConference365WebsiteMobile AppExpo HarvesterEthosCEmyCadmiumSurvey MagnetScorecardOnsiteLogisticsWarpwire
Timeline · 4 updates
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identified Jun 22, 2026, 02:43 PM UTC
We are aware of a connectivity issue currently affecting some customers. Cloudflare, one of our third-party network providers, is experiencing service disruptions that may impact access to Cadmium products. Our team is monitoring the situation closely and will continue to provide updates as more information becomes available. Thank you for your patience while Cloudflare works to resolve the issue.
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monitoring Jun 22, 2026, 04:39 PM UTC
Cloudflare has reported that traffic engineering efforts have successfully mitigated the majority of congestion and packet drops. Cadmium services are now largely stable, though a small number of customers may still experience intermittent errors, particularly for services with origins in North America. We are continuing to monitor the situation closely and will provide additional updates as the remaining impact is fully resolved.
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monitoring Jun 22, 2026, 08:41 PM UTC
Cadmium services are currently stable following the earlier Cloudflare-related connectivity issue. Cloudflare has reported that traffic engineering efforts have mitigated the majority of congestion and packet drops, and we are continuing to monitor for any residual impact. We will keep this notice open while we confirm continued stability.
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resolved Jun 22, 2026, 09:46 PM UTC
This issue has been resolved. Cadmium services have remained stable following Cloudflare’s mitigation efforts, and we are no longer observing related connectivity issues. We will continue standard monitoring and appreciate your patience.
Read the full incident report →
- Detected by Pingoru
- May 27, 2026, 01:59 PM UTC
- Resolved
- May 28, 2026, 01:25 PM UTC
- Duration
- 23h 25m
Affected: EthosCE
Timeline · 6 updates
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investigating May 27, 2026, 01:59 PM UTC
We are aware of an issue where some customers are reporting that data is not being populated in their analytics dashboards. Our team is actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available.
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identified May 27, 2026, 02:56 PM UTC
We have identified the root cause of the issue impacting analytics dashboard data population. The issue was caused by a breaking change introduced in the API of one of our third-party vendors. Our team is actively working on implementing the necessary updates to restore normal data processing as quickly as possible. We will continue to provide updates as progress is made.
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monitoring May 27, 2026, 03:53 PM UTC
Our team has implemented a fix for the analytics dashboard data population issue, and the changes are currently undergoing QA testing. We will provide additional updates as testing is completed and deployment timing is confirmed.
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monitoring May 27, 2026, 04:47 PM UTC
We have successfully applied and validated the fix for a subset of customers. Deployment of the fix to all customers is now underway. Due to the scope of the rollout, it will take some time for the changes to fully propagate across all environments. We will continue to provide updates as deployment progresses.
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monitoring May 27, 2026, 06:07 PM UTC
The issue impacting analytics dashboard data population has been resolved. The fix has now been deployed to all customers, and we are continuing to monitor the system to ensure everything is functioning as expected.
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resolved May 28, 2026, 01:25 PM UTC
The issue impacting analytics dashboard data population has been fully resolved. After a period of monitoring, we have confirmed that the system is functioning as expected and all dashboards are populating data normally.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 07:46 PM UTC
- Resolved
- May 08, 2026, 07:44 PM UTC
- Duration
- —
Timeline · 1 update
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 03:34 PM UTC
- Resolved
- May 08, 2026, 12:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved May 08, 2026, 03:34 PM UTC
Incident window: 5/7/26 8:15 PM PM PDT – 8:57 PM ET Yesterday evening, customers experienced widespread errors and timeouts when using the platform. Service has been fully restored. What happened Our primary database became overloaded under heavy concurrent activity, causing requests to stall. The system failed over standby database at 8:27 PM ET, which resolved the database issue. However, our application servers did not automatically reconnect to the new database and had to be replaced with fresh instances to restore service. Impact • Elevated errors and timeouts across the platform • Service restored progressively as new application servers came online • No data was lost Resolution Full service was restored by 8:57 PM ET and the platform has been stable since.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 07:23 PM UTC
- Resolved
- Apr 30, 2026, 02:01 PM UTC
- Duration
- 1d 18h
Affected: EthosCE
Timeline · 4 updates
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identified Apr 28, 2026, 07:23 PM UTC
We are currently experiencing an issue affecting the course catalogue in EthosCE, which may prevent it from loading properly. This appears to be related to an issue with a third-party service we rely on, and we are actively working with them to resolve it as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience while we work to restore full service.
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identified Apr 29, 2026, 01:38 PM UTC
We are continuing to experience an issue affecting the course catalogue in EthosCE, which may prevent it from loading properly. This appears to be related to an issue with a third-party service we rely on, and we are continuing to work with them to resolve it as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience while we work to restore full service.
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monitoring Apr 29, 2026, 03:18 PM UTC
The issue affecting the course catalogue in EthosCE has been fully resolved. The root cause was identified as a disruption with a third-party service, which has now been addressed. The course catalogue is loading normally and all related functionality has been restored.
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resolved Apr 30, 2026, 02:01 PM UTC
This issue is now resolved. The course catalogue in EthosCE is fully operational, and no further action is required.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 03:34 PM UTC
- Resolved
- Apr 20, 2026, 04:42 PM UTC
- Duration
- 1h 7m
Affected: Onsite
Timeline · 2 updates
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identified Apr 20, 2026, 03:34 PM UTC
We are aware of an issue causing the dashboard widgets to not display within Eventscribe Onsite. We have identified the issue and are working on a resolution. We'll provide an update when we next have additional information.
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resolved Apr 20, 2026, 04:42 PM UTC
This issue has been resolved and dashboard widgets are now displaying within Eventscribe Onsite.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 06:13 PM UTC
- Resolved
- Apr 16, 2026, 02:50 PM UTC
- Duration
- 2d 20h
Affected: Registration
Timeline · 9 updates
Read the full incident report →
Critical February 23, 2026 - Detected by Pingoru
- Feb 23, 2026, 08:20 PM UTC
- Resolved
- Feb 24, 2026, 01:48 PM UTC
- Duration
- 17h 28m
Affected: Education HarvesterWebsiteMobile AppExpo HarvestermyCadmiumSurvey MagnetScorecardLogistics
Timeline · 13 updates
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 11:55 AM UTC
- Resolved
- Nov 18, 2025, 09:28 PM UTC
- Duration
- 9h 32m
Affected: RegistrationElevateEducation HarvesterConference365WebsiteMobile AppExpo HarvesterEthosCEmyCadmiumSurvey MagnetScorecardOnsiteWarpwire
Timeline · 5 updates
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identified Nov 18, 2025, 11:55 AM UTC
We are monitoring an issue with Cloudflare that is disrupting access to some Cadmium services. Cloudflare status can be checked at www.cloudflarestatus.com and we will update this page when we have more information.
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monitoring Nov 18, 2025, 02:51 PM UTC
Cloudflare has implemented a fix and is reporting that service is returning to normal. We will continue to monitor the situation.
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identified Nov 18, 2025, 03:16 PM UTC
We are aware of disrupted service to EthosCE and are investigating.
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monitoring Nov 18, 2025, 06:14 PM UTC
EthosCE service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify support.
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resolved Nov 18, 2025, 09:28 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
Read the full incident report →
- Detected by Pingoru
- Sep 26, 2025, 03:31 PM UTC
- Resolved
- Sep 26, 2025, 09:22 PM UTC
- Duration
- 5h 51m
Affected: RegistrationEducation HarvesterWebsiteMobile AppExpo HarvestermyCadmiumSurvey MagnetScorecard
Timeline · 5 updates
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investigating Sep 26, 2025, 03:31 PM UTC
Our team is aware of degraded performance with Eventscribe products and is working swiftly to identify the root cause.
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identified Sep 26, 2025, 04:40 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
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monitoring Sep 26, 2025, 05:55 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.
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monitoring Sep 26, 2025, 05:55 PM UTC
We are continuing to monitor for any further issues.
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resolved Sep 26, 2025, 09:22 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
Read the full incident report →
- Detected by Pingoru
- Sep 24, 2025, 02:34 PM UTC
- Resolved
- Sep 25, 2025, 07:42 PM UTC
- Duration
- 1d 5h
Affected: ElevateConference365
Timeline · 6 updates
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investigating Sep 24, 2025, 02:34 PM UTC
We are actively investigating reports of degraded performance on Elevate sites. The team is working diligently to identify the root cause and provide a fix to this issue. Thank you for your patience.
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investigating Sep 24, 2025, 03:50 PM UTC
We are continuing to investigate degraded performance on Elevate sites. The team is working diligently to identify the root cause and provide a fix to this issue. Thank you for your patience.
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identified Sep 24, 2025, 04:33 PM UTC
Our team has identified the root cause of the degraded performance and is working diligently to provide a fix to this issue. Thank you for your patience.
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monitoring Sep 24, 2025, 04:51 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.
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resolved Sep 25, 2025, 07:42 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
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postmortem Sep 29, 2025, 04:09 PM UTC
On September 24, Elevate services experienced performance degradation due to a third-party provider’s inability to handle increased traffic on a specific site, which subsequently impacted our platform. Service performance returned to normal after a system restart. To prevent similar issues, we have opened a ticket with our engineering team to implement safeguards, strengthen monitoring, and improve resiliency going forward.
Read the full incident report →
Notice September 15, 2025 - Detected by Pingoru
- Sep 15, 2025, 05:03 PM UTC
- Resolved
- Sep 22, 2025, 06:06 PM UTC
- Duration
- 7d 1h
Affected: ElevateConference365
Timeline · 3 updates
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investigating Sep 15, 2025, 05:03 PM UTC
Our team has identified an issue related to the BadgeCert API causing earned badges for a user to be unavailable at this time. We’re monitoring the situation closely and will provide updates as more information is available.
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identified Sep 17, 2025, 01:52 PM UTC
Our team has identified an issue related to the BadgeCert API causing earned badges for a user to be unavailable at this time. We’re working on a solution to this situation and will provide updates as more information is available.
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resolved Sep 22, 2025, 06:06 PM UTC
Our team has fixed an issue related to the BadgeCert API issue. Users are now able to see their earned badges.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 07:14 PM UTC
- Resolved
- Sep 05, 2025, 08:54 PM UTC
- Duration
- 1h 40m
Affected: RegistrationElevateEducation HarvesterConference365WebsiteMobile AppExpo HarvesterEthosCEmyCadmiumSurvey MagnetScorecardOnsiteWarpwire
Timeline · 2 updates
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identified Sep 05, 2025, 07:14 PM UTC
We're currently experiencing issues with our phone system, which may prevent calls from connecting or being answered promptly. Our team is actively working to resolve the problem. In the meantime, we recommend reaching out via email or by opening a support ticket for the fastest response. We appreciate your patience and understanding.
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resolved Sep 05, 2025, 08:54 PM UTC
The issue with our phone system has been resolved, and all services are now operating normally. We appreciate your patience while we worked to address the problem and apologize for any inconvenience this may have caused. Thank you for your understanding.
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2025, 06:30 PM UTC
- Resolved
- Aug 21, 2025, 08:00 PM UTC
- Duration
- 1h 30m
Affected: RegistrationElevateEducation HarvesterConference365WebsiteMobile AppExpo HarvesterEthosCEmyCadmiumSurvey MagnetScorecardOnsiteWarpwire
Timeline · 2 updates
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monitoring Aug 21, 2025, 06:30 PM UTC
Cloudflare is reporting performance issues in their Ashburn, Virginia data center. This may result in slower-than-normal response times from some Cadmium applications.
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resolved Aug 21, 2025, 08:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2025, 06:02 PM UTC
- Resolved
- Aug 14, 2025, 03:00 PM UTC
- Duration
- 1d 20h
Affected: EthosCE
Timeline · 5 updates
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investigating Aug 12, 2025, 06:02 PM UTC
We are currently investigating an issue causing intermittent outages for some EthosCE customers.
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identified Aug 12, 2025, 08:04 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Aug 13, 2025, 02:18 AM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.
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monitoring Aug 13, 2025, 02:34 PM UTC
The issue with intermittent outages has been resolved. Some EthosCE customers may not be able to view logs at this time, however, we expect logging will be restored within the next 24 hours.
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resolved Aug 14, 2025, 03:00 PM UTC
Logging has been fully restored amd this issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2025, 07:01 PM UTC
- Resolved
- Aug 14, 2025, 03:00 PM UTC
- Duration
- 8d 19h
Affected: Education Harvester
Timeline · 3 updates
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investigating Aug 05, 2025, 07:01 PM UTC
We are currently aware that some customers may be experiencing intermittent issues with Education Harvester. Our team is actively monitoring the situation and investigating to better understand the cause. We appreciate your patience and will provide updates as more information becomes available.
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monitoring Aug 05, 2025, 08:38 PM UTC
Standard service has been restored. Our team is actively monitoring the system to ensure stability.
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resolved Aug 14, 2025, 03:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2025, 09:15 PM UTC
- Resolved
- Jul 18, 2025, 02:00 PM UTC
- Duration
- 16h 44m
Affected: Mobile App
Timeline · 3 updates
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monitoring Jul 17, 2025, 09:15 PM UTC
Posters not loading in the mobile app were affected between 1:03 PM - 3:11 PM ET. A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.
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monitoring Jul 18, 2025, 01:59 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
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resolved Jul 18, 2025, 02:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 06, 2025, 10:03 AM UTC
- Resolved
- Jul 06, 2025, 11:14 AM UTC
- Duration
- 1h 11m
Affected: Registration
Timeline · 4 updates
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investigating Jul 06, 2025, 10:03 AM UTC
Our team is aware there is a service disruption and is working swiftly to identify the root cause.
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identified Jul 06, 2025, 10:32 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Jul 06, 2025, 11:14 AM UTC
The issue has been resolved.
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postmortem Jul 08, 2025, 05:06 PM UTC
A technical issue affected the Eventscribe Registration API service and dashboard due to a mismatch in the application’s classpath after an upgrade. The issue was promptly identified and resolved through a task definition update and service redeployment. Full functionality was restored by 6:30 AM Eastern, and regression testing confirmed that all systems were stable.
Read the full incident report →
- Detected by Pingoru
- Jul 02, 2025, 07:41 PM UTC
- Resolved
- Jul 03, 2025, 01:56 PM UTC
- Duration
- 18h 15m
Affected: Warpwire
Timeline · 4 updates
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investigating Jul 02, 2025, 07:41 PM UTC
Our team is aware there is a service disruption and is working swiftly to identify the cause. Thank you for your patience.
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identified Jul 02, 2025, 08:13 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
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monitoring Jul 02, 2025, 08:16 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.
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resolved Jul 03, 2025, 01:56 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
Read the full incident report →
- Detected by Pingoru
- Jun 27, 2025, 05:17 PM UTC
- Resolved
- Jun 27, 2025, 07:54 PM UTC
- Duration
- 2h 36m
Affected: EthosCE
Timeline · 2 updates
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investigating Jun 27, 2025, 05:17 PM UTC
Our team is aware there is a service disruption and is working swiftly to identify the root cause.
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resolved Jun 27, 2025, 07:54 PM UTC
The issue is resolved. The root cause was a massive bot traffic spike, which has been mitigated at this time.
Read the full incident report →
- Detected by Pingoru
- Jun 22, 2025, 01:07 AM UTC
- Resolved
- Jun 23, 2025, 12:23 AM UTC
- Duration
- 23h 16m
Affected: EthosCE
Timeline · 3 updates
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identified Jun 22, 2025, 01:07 AM UTC
Our team is aware of a SCORM outage and is working to restore service as quickly as possible.
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monitoring Jun 22, 2025, 04:57 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 23, 2025, 12:23 AM UTC
The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 21, 2025, 05:05 AM UTC
- Resolved
- Jun 22, 2025, 01:05 AM UTC
- Duration
- 20h
Affected: EthosCE
Timeline · 2 updates
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investigating Jun 21, 2025, 05:05 AM UTC
We are aware of an issue regarding EthosCE Analytics and are working on restoring service as soon as possible. Thank you for your patience!
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resolved Jun 22, 2025, 01:05 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2025, 05:16 PM UTC
- Resolved
- Jun 16, 2025, 06:07 PM UTC
- Duration
- 50m
Affected: EthosCE
Timeline · 2 updates
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investigating Jun 16, 2025, 05:16 PM UTC
Our team is aware of degraded performance for EthosCE and is working swiftly to identify the root cause.
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resolved Jun 16, 2025, 06:07 PM UTC
The issue has been resolved. Please open a support ticket if you observe degraded performance.
Read the full incident report →
- Detected by Pingoru
- May 12, 2025, 02:17 PM UTC
- Resolved
- May 12, 2025, 04:03 PM UTC
- Duration
- 1h 45m
Affected: EthosCE
Timeline · 2 updates
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investigating May 12, 2025, 02:17 PM UTC
We are aware there is a service disruption in the EthosCE test environment and are working resolve services as quickly as possible. This issue only effects the test environment.
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resolved May 12, 2025, 04:03 PM UTC
This incident has been resolved.
Read the full incident report →
