Cadmium Outage History
Cadmium is up right nowCadmium had 32 outages in the last 2 years totaling 741h 6m of downtime — averaging 1.3 incidents per month.
There were 32 Cadmium outages since June 5, 2024 totaling 741h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
Resolved - Elevate Service Disruption
Timeline · 1 update
- resolved May 08, 2026, 03:34 PM UTC
Incident window: 5/7/26 8:15 PM PM PDT – 8:57 PM ET Yesterday evening, customers experienced widespread errors and timeouts when using the platform. Service has been fully restored. What happened Our primary database became overloaded under heavy concurrent activity, causing requests to stall. The system failed over standby database at 8:27 PM ET, which resolved the database issue. However, our application servers did not automatically reconnect to the new database and had to be replaced with fresh instances to restore service. Impact • Elevated errors and timeouts across the platform • Service restored progressively as new application servers came online • No data was lost Resolution Full service was restored by 8:57 PM ET and the platform has been stable since.
Issue with Course Catalogues not loading properly
Affected: EthosCE
Timeline · 4 updates
- identified Apr 28, 2026, 07:23 PM UTC
We are currently experiencing an issue affecting the course catalogue in EthosCE, which may prevent it from loading properly. This appears to be related to an issue with a third-party service we rely on, and we are actively working with them to resolve it as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience while we work to restore full service.
- identified Apr 29, 2026, 01:38 PM UTC
We are continuing to experience an issue affecting the course catalogue in EthosCE, which may prevent it from loading properly. This appears to be related to an issue with a third-party service we rely on, and we are continuing to work with them to resolve it as quickly as possible. We will continue to share updates here as we learn more. Thank you for your patience while we work to restore full service.
- monitoring Apr 29, 2026, 03:18 PM UTC
The issue affecting the course catalogue in EthosCE has been fully resolved. The root cause was identified as a disruption with a third-party service, which has now been addressed. The course catalogue is loading normally and all related functionality has been restored.
- resolved Apr 30, 2026, 02:01 PM UTC
This issue is now resolved. The course catalogue in EthosCE is fully operational, and no further action is required.
Issue with Eventscribe Onsite Dashboard Widgets
Affected: Onsite
Timeline · 2 updates
- identified Apr 20, 2026, 03:34 PM UTC
We are aware of an issue causing the dashboard widgets to not display within Eventscribe Onsite. We have identified the issue and are working on a resolution. We'll provide an update when we next have additional information.
- resolved Apr 20, 2026, 04:42 PM UTC
This issue has been resolved and dashboard widgets are now displaying within Eventscribe Onsite.
Eventscribe Registration Reports Degraded Performance
Affected: Registration
Timeline · 9 updates
Eventscribe Server Unavailable
Affected: Education HarvesterWebsiteMobile AppExpo HarvestermyCadmiumSurvey MagnetScorecardLogistics
Timeline · 13 updates
Service disruption
Affected: RegistrationElevateEducation HarvesterConference365WebsiteMobile AppExpo HarvesterEthosCEmyCadmiumSurvey MagnetScorecardOnsiteWarpwire
Timeline · 5 updates
- identified Nov 18, 2025, 11:55 AM UTC
We are monitoring an issue with Cloudflare that is disrupting access to some Cadmium services. Cloudflare status can be checked at www.cloudflarestatus.com and we will update this page when we have more information.
- monitoring Nov 18, 2025, 02:51 PM UTC
Cloudflare has implemented a fix and is reporting that service is returning to normal. We will continue to monitor the situation.
- identified Nov 18, 2025, 03:16 PM UTC
We are aware of disrupted service to EthosCE and are investigating.
- monitoring Nov 18, 2025, 06:14 PM UTC
EthosCE service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify support.
- resolved Nov 18, 2025, 09:28 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
Investigating
Affected: RegistrationEducation HarvesterWebsiteMobile AppExpo HarvestermyCadmiumSurvey MagnetScorecard
Timeline · 5 updates
- investigating Sep 26, 2025, 03:31 PM UTC
Our team is aware of degraded performance with Eventscribe products and is working swiftly to identify the root cause.
- identified Sep 26, 2025, 04:40 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
- monitoring Sep 26, 2025, 05:55 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.
- monitoring Sep 26, 2025, 05:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 26, 2025, 09:22 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
Degraded Performance on Elevate
Affected: ElevateConference365
Timeline · 6 updates
- investigating Sep 24, 2025, 02:34 PM UTC
We are actively investigating reports of degraded performance on Elevate sites. The team is working diligently to identify the root cause and provide a fix to this issue. Thank you for your patience.
- investigating Sep 24, 2025, 03:50 PM UTC
We are continuing to investigate degraded performance on Elevate sites. The team is working diligently to identify the root cause and provide a fix to this issue. Thank you for your patience.
- identified Sep 24, 2025, 04:33 PM UTC
Our team has identified the root cause of the degraded performance and is working diligently to provide a fix to this issue. Thank you for your patience.
- monitoring Sep 24, 2025, 04:51 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.
- resolved Sep 25, 2025, 07:42 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
- postmortem Sep 29, 2025, 04:09 PM UTC
On September 24, Elevate services experienced performance degradation due to a third-party provider’s inability to handle increased traffic on a specific site, which subsequently impacted our platform. Service performance returned to normal after a system restart. To prevent similar issues, we have opened a ticket with our engineering team to implement safeguards, strengthen monitoring, and improve resiliency going forward.
BadgeCert API Unavailable
Affected: ElevateConference365
Timeline · 3 updates
- investigating Sep 15, 2025, 05:03 PM UTC
Our team has identified an issue related to the BadgeCert API causing earned badges for a user to be unavailable at this time. We’re monitoring the situation closely and will provide updates as more information is available.
- identified Sep 17, 2025, 01:52 PM UTC
Our team has identified an issue related to the BadgeCert API causing earned badges for a user to be unavailable at this time. We’re working on a solution to this situation and will provide updates as more information is available.
- resolved Sep 22, 2025, 06:06 PM UTC
Our team has fixed an issue related to the BadgeCert API issue. Users are now able to see their earned badges.
Support Phone System Availability
Affected: RegistrationElevateEducation HarvesterConference365WebsiteMobile AppExpo HarvesterEthosCEmyCadmiumSurvey MagnetScorecardOnsiteWarpwire
Timeline · 2 updates
- identified Sep 05, 2025, 07:14 PM UTC
We're currently experiencing issues with our phone system, which may prevent calls from connecting or being answered promptly. Our team is actively working to resolve the problem. In the meantime, we recommend reaching out via email or by opening a support ticket for the fastest response. We appreciate your patience and understanding.
- resolved Sep 05, 2025, 08:54 PM UTC
The issue with our phone system has been resolved, and all services are now operating normally. We appreciate your patience while we worked to address the problem and apologize for any inconvenience this may have caused. Thank you for your understanding.
Network Performance
Affected: RegistrationElevateEducation HarvesterConference365WebsiteMobile AppExpo HarvesterEthosCEmyCadmiumSurvey MagnetScorecardOnsiteWarpwire
Timeline · 2 updates
- monitoring Aug 21, 2025, 06:30 PM UTC
Cloudflare is reporting performance issues in their Ashburn, Virginia data center. This may result in slower-than-normal response times from some Cadmium applications.
- resolved Aug 21, 2025, 08:00 PM UTC
This incident has been resolved.
EthosCE intermittent outages
Affected: EthosCE
Timeline · 5 updates
- investigating Aug 12, 2025, 06:02 PM UTC
We are currently investigating an issue causing intermittent outages for some EthosCE customers.
- identified Aug 12, 2025, 08:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 13, 2025, 02:18 AM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.
- monitoring Aug 13, 2025, 02:34 PM UTC
The issue with intermittent outages has been resolved. Some EthosCE customers may not be able to view logs at this time, however, we expect logging will be restored within the next 24 hours.
- resolved Aug 14, 2025, 03:00 PM UTC
Logging has been fully restored amd this issue has been resolved.
Intermittent Issues with Education Harvester
Affected: Education Harvester
Timeline · 3 updates
- investigating Aug 05, 2025, 07:01 PM UTC
We are currently aware that some customers may be experiencing intermittent issues with Education Harvester. Our team is actively monitoring the situation and investigating to better understand the cause. We appreciate your patience and will provide updates as more information becomes available.
- monitoring Aug 05, 2025, 08:38 PM UTC
Standard service has been restored. Our team is actively monitoring the system to ensure stability.
- resolved Aug 14, 2025, 03:00 PM UTC
This incident has been resolved.
Posters not loading in the Mobile App
Affected: Mobile App
Timeline · 3 updates
- monitoring Jul 17, 2025, 09:15 PM UTC
Posters not loading in the mobile app were affected between 1:03 PM - 3:11 PM ET. A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.
- monitoring Jul 18, 2025, 01:59 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
- resolved Jul 18, 2025, 02:00 PM UTC
This incident has been resolved.
Investigating issue with Registration module
Affected: Registration
Timeline · 4 updates
- investigating Jul 06, 2025, 10:03 AM UTC
Our team is aware there is a service disruption and is working swiftly to identify the root cause.
- identified Jul 06, 2025, 10:32 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 06, 2025, 11:14 AM UTC
The issue has been resolved.
- postmortem Jul 08, 2025, 05:06 PM UTC
A technical issue affected the Eventscribe Registration API service and dashboard due to a mismatch in the application’s classpath after an upgrade. The issue was promptly identified and resolved through a task definition update and service redeployment. Full functionality was restored by 6:30 AM Eastern, and regression testing confirmed that all systems were stable.
Upload Functionality for Warpwire VOD Currently Unavailable
Affected: Warpwire
Timeline · 4 updates
- investigating Jul 02, 2025, 07:41 PM UTC
Our team is aware there is a service disruption and is working swiftly to identify the cause. Thank you for your patience.
- identified Jul 02, 2025, 08:13 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
- monitoring Jul 02, 2025, 08:16 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.
- resolved Jul 03, 2025, 01:56 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
EthosCE Service Disruption
Affected: EthosCE
Timeline · 2 updates
- investigating Jun 27, 2025, 05:17 PM UTC
Our team is aware there is a service disruption and is working swiftly to identify the root cause.
- resolved Jun 27, 2025, 07:54 PM UTC
The issue is resolved. The root cause was a massive bot traffic spike, which has been mitigated at this time.
EthosCE SCORM Outage
Affected: EthosCE
Timeline · 3 updates
- identified Jun 22, 2025, 01:07 AM UTC
Our team is aware of a SCORM outage and is working to restore service as quickly as possible.
- monitoring Jun 22, 2025, 04:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2025, 12:23 AM UTC
The issue has been resolved.
Scheduled Maintenance
Affected: EthosCE
Timeline · 2 updates
- investigating Jun 21, 2025, 05:05 AM UTC
We are aware of an issue regarding EthosCE Analytics and are working on restoring service as soon as possible. Thank you for your patience!
- resolved Jun 22, 2025, 01:05 AM UTC
This incident has been resolved.
EthosCE Degraded Performance
Affected: EthosCE
Timeline · 2 updates
- investigating Jun 16, 2025, 05:16 PM UTC
Our team is aware of degraded performance for EthosCE and is working swiftly to identify the root cause.
- resolved Jun 16, 2025, 06:07 PM UTC
The issue has been resolved. Please open a support ticket if you observe degraded performance.
EthosCE Test Environment
Affected: EthosCE
Timeline · 2 updates
- investigating May 12, 2025, 02:17 PM UTC
We are aware there is a service disruption in the EthosCE test environment and are working resolve services as quickly as possible. This issue only effects the test environment.
- resolved May 12, 2025, 04:03 PM UTC
This incident has been resolved.
MyCadmium Service Outage
Affected: myCadmium
Timeline · 6 updates
- investigating Feb 28, 2025, 02:02 PM UTC
Our team is aware there is a service disruption and is working swiftly to identify the root cause.
- investigating Feb 28, 2025, 02:31 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
- identified Feb 28, 2025, 02:32 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
- monitoring Feb 28, 2025, 02:36 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.
- resolved Feb 28, 2025, 03:46 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
- postmortem Mar 11, 2025, 03:33 PM UTC
An abnormal amount of traffic to some pages caused one of the myCadmium servers to be unresponsive. As a result, some users were not able to access [www.mycadmium.com](http://www.mycadmium.com/) during the hours of 8:31 AM - 8:53 AM ET and 12:00 PM - 1:00 PM ET on February 28, 2025.
Registration Form Unavailable
Affected: Registration
Timeline · 7 updates
- investigating Feb 04, 2025, 04:38 PM UTC
Our team is aware there is a service disruption with registration forms and is working swiftly to identify the cause. Thank you for your patience.
- identified Feb 04, 2025, 04:50 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
- identified Feb 04, 2025, 05:24 PM UTC
Our team is continuing to work on putting a fix in place. We will provide an update as soon as we have more information.
- identified Feb 04, 2025, 05:53 PM UTC
Our team is continuing to work on putting a fix in place. We will provide an update as soon as we have more information. Thank you for your patience!
- monitoring Feb 04, 2025, 06:01 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.
- resolved Feb 06, 2025, 04:35 PM UTC
The issue has been resolved. We will share root cause analysis shortly.
- postmortem Feb 06, 2025, 04:35 PM UTC
On February 4, 2025, at 3:44 AM ET, a change to Eventscribe Registration was released that caused a bug in some user-facing registration flows. This bug caused invalid data to be stored. User reports surfaced around 10:49 AM ET. Our team identified the problem and worked to resolve it, releasing a fix by 12:52 PM ET. During this time, we took measures to minimize impact, including temporarily pausing affected services by taking the registration forms offline. The issue has been fully resolved, and we have coordinated with customers that have been the impacted to resolve affected data.
Elevate Degraded Performance- 12/2/24
Affected: Elevate
Timeline · 3 updates
- investigating Dec 02, 2024, 04:13 PM UTC
We are currently investigating an issue where sites are intermittently displaying a 504 error and unable to load properly.
- monitoring Dec 02, 2024, 04:33 PM UTC
The issue is resolved and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please open a ticket at the support desk.
- resolved Dec 02, 2024, 07:24 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.