Cadmium experienced a minor incident on December 2, 2024 affecting Elevate, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Elevate
Update timeline
- investigating Dec 02, 2024, 04:13 PM UTC
We are currently investigating an issue where sites are intermittently displaying a 504 error and unable to load properly.
- monitoring Dec 02, 2024, 04:33 PM UTC
The issue is resolved and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please open a ticket at the support desk.
- resolved Dec 02, 2024, 07:24 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.