Partial Network Outage
Timeline · 1 update
- resolved Jul 24, 2026, 04:29 PM UTC
Our network peer experienced a partial outage that resulted in communication failures between the Burner app and its server.
Burner Outage History
Burner is up right nowBurner had 15 outages in the last 2 years totaling 130h 27m of downtime, averaging 0.6 incidents per month.
There were 15 Burner outages since October 28, 2024 totaling 130h 27m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Outbound messaging outage
Affected: SMS
Timeline · 3 updates
- investigating Dec 18, 2025, 04:38 PM UTC
A significant portion of our outbound messages are not being sent, due to issues with our telephone service partner. Inbound messages are not affected at this time.
- monitoring Dec 18, 2025, 05:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2025, 07:49 PM UTC
This incident has been resolved.
Messaging Outage
Affected: SMSVerify Codes
Timeline · 2 updates
- investigating Oct 20, 2025, 08:19 AM UTC
We are currently experiencing message disruption with our downstream providers
- resolved Oct 20, 2025, 09:01 AM UTC
The incident has been resolved.
Verify Code Outage
Affected: Verify Codes
Timeline · 3 updates
- identified Sep 28, 2025, 05:12 PM UTC
We're experiencing errors sending verify codes via text. While we work with our upstream provider to correct the issue, you will receive a call with your verify code instead.
- monitoring Sep 28, 2025, 06:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2025, 04:53 AM UTC
This incident has been resolved.
Missing or delayed inbound messages
Affected: SMS
Timeline · 3 updates
- investigating Sep 27, 2025, 04:43 AM UTC
We're seeing reports of missing inbound messages or delays receiving inbound messages on a subset of our numbers. We're working with our upstream carrier partners to address this issue.
- monitoring Sep 27, 2025, 09:18 PM UTC
A fix has been implemented by our upstream carrier and we are observing the results.
- resolved Sep 28, 2025, 12:07 AM UTC
This incident has been resolved.
Verify Coude Outage
Affected: SMSVerify Codes
Timeline · 2 updates
- investigating Sep 17, 2025, 07:33 PM UTC
We are currently experiencing delivery issues through a 3rd party messaging provider.
- resolved Sep 17, 2025, 10:42 PM UTC
This incident has been resolved.
Problems sending and receiving SMS messages
Affected: SMSVerify CodesMMS
Timeline · 2 updates
- investigating Sep 13, 2025, 10:33 PM UTC
We are currently experiencing a problem with delivery of verify codes and outbound text messages. We are working with our upstream provider to resolve the issue.
- resolved Sep 14, 2025, 04:31 AM UTC
This incident has been resolved.
Inbound Messaging Outage
Affected: SMS
Timeline · 2 updates
- investigating Sep 10, 2025, 06:59 PM UTC
We are experiencing an inbound messaging outage through an upstream provider. We are communicating with them and investigating the issue.
- resolved Sep 11, 2025, 01:05 AM UTC
Our upstream provider has fixed the issue and inbound messages should be received normally.
Errors Sending MMS
Affected: MMS
Timeline · 3 updates
- investigating Jul 03, 2025, 02:24 AM UTC
We're seeing elevated errors while sending MMS for some of our users. We're working with our upstream provider to resolve the issue.
- monitoring Jul 03, 2025, 04:26 AM UTC
A fix has been implemented by our upstream provider and errors are no longer occurring. We'll continue to monitor the results of this fix.
- resolved Jul 03, 2025, 05:17 AM UTC
This incident has been resolved.
Delays with Inbound and Outbound Messages
Affected: SMSMMS
Timeline · 3 updates
- identified Jun 19, 2025, 10:21 PM UTC
We are currently experiencing a problem with delivery of outbound and incoming text messages. Inbound and Outbound messages may be delayed. We are working with our upstream provider to resolve the issue.
- monitoring Jun 19, 2025, 11:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 19, 2025, 11:41 PM UTC
This incident has been resolved.
Login provider outage
Affected: CallsSMSBurner ServerVerify CodesMMS
Timeline · 2 updates
- monitoring Jun 12, 2025, 07:12 PM UTC
An issue with a third-party service is currently affecting logins across many apps, including ours. We will restore access as soon as it’s resolved. Thanks for your patience.
- resolved Jun 12, 2025, 09:28 PM UTC
This incident has been resolved.
Verification code outage
Affected: Verify Codes
Timeline · 2 updates
- identified May 29, 2025, 04:36 AM UTC
We are currently seeing an outage delivering verification messages. We are working with our upstream provider to resolve the issue. You can receive a verification code by phone call instead.
- resolved May 29, 2025, 06:26 AM UTC
This incident has been resolved.
MMS is temporarily, partially down
Affected: MMS
Timeline · 3 updates
- investigating Feb 11, 2025, 07:52 PM UTC
Our upstream carrier is having an outage and we are currently experiencing problems delivering MMS messages from some Burner numbers.
- investigating Feb 11, 2025, 07:52 PM UTC
We are continuing to investigate this issue.
- resolved Feb 13, 2025, 03:10 PM UTC
This incident is resolved
Errors with In-app Calls
Affected: Calls
Timeline · 2 updates
- identified Oct 29, 2024, 08:46 PM UTC
Our telephony partner is troubleshooting an issue related to In-App (VoIP) calling on our platform. Inbound calls may go straight to voicemail instead of ringing. We are working closely with them to resolve this issue
- resolved Oct 29, 2024, 10:18 PM UTC
This incident has been resolved.
Errors Creating new Burners in some Area Codes
Affected: Burner Server
Timeline · 3 updates
- investigating Oct 28, 2024, 06:25 PM UTC
Our telephony partner is experience an outage which is resulting in errors when choosing an area code to create a burner, or creating the burners after choosing a phone number. We're working with our partner to resolve this issue. Not all area codes are affected, so if you encounter this issue try searching for numbers in a different area code.
- monitoring Oct 28, 2024, 07:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 29, 2024, 10:18 PM UTC
This incident has been resolved.