Burner incident

Errors Sending MMS

Major Resolved View vendor source →

Burner experienced a major incident on July 3, 2025 affecting MMS, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2025, 01:15 AM UTC
Resolved
Jul 03, 2025, 05:17 AM UTC
Duration
4h 1m
Detected by Pingoru
Jul 03, 2025, 01:15 AM UTC

Affected components

MMS

Update timeline

  1. investigating Jul 03, 2025, 02:24 AM UTC

    We're seeing elevated errors while sending MMS for some of our users. We're working with our upstream provider to resolve the issue.

  2. monitoring Jul 03, 2025, 04:26 AM UTC

    A fix has been implemented by our upstream provider and errors are no longer occurring. We'll continue to monitor the results of this fix.

  3. resolved Jul 03, 2025, 05:17 AM UTC

    This incident has been resolved.