Burner incident

Errors Creating new Burners in some Area Codes

Minor Resolved View vendor source →

Burner experienced a minor incident on October 28, 2024 affecting Burner Server, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2024, 05:00 PM UTC
Resolved
Oct 29, 2024, 10:18 PM UTC
Duration
1d 5h
Detected by Pingoru
Oct 28, 2024, 05:00 PM UTC

Affected components

Burner Server

Update timeline

  1. investigating Oct 28, 2024, 06:25 PM UTC

    Our telephony partner is experience an outage which is resulting in errors when choosing an area code to create a burner, or creating the burners after choosing a phone number. We're working with our partner to resolve this issue. Not all area codes are affected, so if you encounter this issue try searching for numbers in a different area code.

  2. monitoring Oct 28, 2024, 07:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2024, 10:18 PM UTC

    This incident has been resolved.