Burner incident

Outbound messaging outage

Critical Resolved View vendor source →

Burner experienced a critical incident on December 18, 2025 affecting SMS, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 04:38 PM UTC
Resolved
Dec 18, 2025, 07:49 PM UTC
Duration
3h 11m
Detected by Pingoru
Dec 18, 2025, 04:38 PM UTC

Affected components

SMS

Update timeline

  1. investigating Dec 18, 2025, 04:38 PM UTC

    A significant portion of our outbound messages are not being sent, due to issues with our telephone service partner. Inbound messages are not affected at this time.

  2. monitoring Dec 18, 2025, 05:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 18, 2025, 07:49 PM UTC

    This incident has been resolved.