Burner incident

Problems sending and receiving SMS messages

Major Resolved View vendor source →

Burner experienced a major incident on September 13, 2025 affecting SMS and Verify Codes and 1 more component, lasting 5h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2025, 10:33 PM UTC
Resolved
Sep 14, 2025, 04:31 AM UTC
Duration
5h 58m
Detected by Pingoru
Sep 13, 2025, 10:33 PM UTC

Affected components

SMSVerify CodesMMS

Update timeline

  1. investigating Sep 13, 2025, 10:33 PM UTC

    We are currently experiencing a problem with delivery of verify codes and outbound text messages. We are working with our upstream provider to resolve the issue.

  2. resolved Sep 14, 2025, 04:31 AM UTC

    This incident has been resolved.