Burner incident

Inbound Messaging Outage

Major Resolved View vendor source →

Burner experienced a major incident on September 10, 2025 affecting SMS, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 06:59 PM UTC
Resolved
Sep 11, 2025, 01:05 AM UTC
Duration
6h 6m
Detected by Pingoru
Sep 10, 2025, 06:59 PM UTC

Affected components

SMS

Update timeline

  1. investigating Sep 10, 2025, 06:59 PM UTC

    We are experiencing an inbound messaging outage through an upstream provider. We are communicating with them and investigating the issue.

  2. resolved Sep 11, 2025, 01:05 AM UTC

    Our upstream provider has fixed the issue and inbound messages should be received normally.