Burner incident

Errors with In-app Calls

Major Resolved View vendor source →

Burner experienced a major incident on October 29, 2024 affecting Calls, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2024, 08:46 PM UTC
Resolved
Oct 29, 2024, 09:45 PM UTC
Duration
58m
Detected by Pingoru
Oct 29, 2024, 08:46 PM UTC

Affected components

Calls

Update timeline

  1. identified Oct 29, 2024, 08:46 PM UTC

    Our telephony partner is troubleshooting an issue related to In-App (VoIP) calling on our platform. Inbound calls may go straight to voicemail instead of ringing. We are working closely with them to resolve this issue

  2. resolved Oct 29, 2024, 10:18 PM UTC

    This incident has been resolved.