Bugfender Outage History

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Pingoru has recorded 46 incidents for Bugfender: 18 in the last 12 months and 2 in the last 90 days.

Source: status.bugfender.com

46incidents recorded
18last 12 months
2last 90 days
4 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Bugfender in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202622 of 720 (0%)
May 2026419 of 744 (3%)
June 202600 of 720 (0%)
July 202611 of 744 (0%)
August 202612 of 744 (0%)
September 202613 of 720 (0%)
October 202600 of 557 (0%)

Incidents, newest first

Minor September 22, 2026 Dashboard degraded performance 3h 2m Web dashboard (dashboard.bugfender.com)

Started Sep 22, 2026, 07:53 AM UTC· resolved Sep 22, 2026, 10:55 AM UTC

  1. investigating Sep 22, 2026, 07:53 AM UTC

    Our infrastructure provider is performing network maintenance, which is causing degraded dashboard performance. All services are working as expected, but the dashboard may be slower than usual.

  2. resolved Sep 22, 2026, 10:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 13, 2026 Partial Service Outage 1h 42m Log ingestion API

Started Aug 13, 2026, 10:39 AM UTC· resolved Aug 13, 2026, 12:22 PM UTC

  1. investigating Aug 13, 2026, 10:39 AM UTC

    We’re currently experiencing an outage, and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.

  2. monitoring Aug 13, 2026, 11:21 AM UTC

    The incident is resolved and we are now monitoring the system.

  3. resolved Aug 13, 2026, 12:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 12, 2026 Partial service disruption (datacenter maintenance) 1h 1m Web dashboard (dashboard.bugfender.com), Log ingestion API

Started Jul 12, 2026, 11:22 AM UTC· resolved Jul 12, 2026, 12:24 PM UTC

  1. monitoring Jul 12, 2026, 11:22 AM UTC

    We’re seeing partial service unavailability due to a security update at our datacenter provider. Some of Bugfender's services may fail or be slower than usual. We’re monitoring and expect full recovery shortly.

  2. resolved Jul 12, 2026, 12:24 PM UTC

    The datacenter security maintenance is complete and our services are operating normally again. If you still see issues, contact support.

Read the full incident report →

Critical May 29, 2026 Service Outage 35m Web dashboard (dashboard.bugfender.com), Log ingestion API

Started May 29, 2026, 07:11 AM UTC· resolved May 29, 2026, 07:46 AM UTC

  1. investigating May 29, 2026, 07:11 AM UTC

    We’re currently experiencing an outage and our engineers are actively investigating. The team is working to identify the root cause and restore services as quickly as possible.

  2. investigating May 29, 2026, 07:12 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 29, 2026, 07:19 AM UTC

    The incident is resolved and we are now monitoring the system.

  4. resolved May 29, 2026, 07:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 29, 2026 Dashboard and API are unavailable 9m Web dashboard (dashboard.bugfender.com), Log ingestion API

Started May 29, 2026, 05:45 AM UTC· resolved May 29, 2026, 05:54 AM UTC

  1. investigating May 29, 2026, 05:45 AM UTC

    We're experiencing an outage and are currently looking into the issue.

  2. identified May 29, 2026, 05:47 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 29, 2026, 05:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 29, 2026 Log Processing Delay 1h 24m Log ingestion API

Started Apr 29, 2026, 10:21 AM UTC· resolved Apr 29, 2026, 11:46 AM UTC

  1. investigating Apr 29, 2026, 10:21 AM UTC

    Our log processing infrastructure is running behind which is causing that the logs sent to our servers are not shown in the dashboard. No logs have been lost, and we're working to process them as soon as possible.

  2. identified Apr 29, 2026, 10:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 29, 2026, 10:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2026, 11:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 23, 2026 Log processing is experiencing issues 42m Log ingestion API

Started Mar 23, 2026, 12:08 PM UTC· resolved Mar 23, 2026, 12:51 PM UTC

  1. investigating Mar 23, 2026, 12:08 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 23, 2026, 12:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 20, 2026 Bugfender dashboard not accesible 12h 5m Web dashboard (dashboard.bugfender.com), Log ingestion API

Started Mar 20, 2026, 07:31 AM UTC· resolved Mar 20, 2026, 07:37 PM UTC

  1. investigating Mar 20, 2026, 07:31 AM UTC

    We are currently investigating this issue, log ingestion seems to be working fine.

  2. identified Mar 20, 2026, 08:21 AM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating Mar 20, 2026, 09:39 AM UTC

    The engineers are still working to understand and fix the problem. Log ingestion has been paused for a few minutes to allow the servers to stabilize.

  4. identified Mar 20, 2026, 10:15 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 20, 2026, 04:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 20, 2026, 07:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 16, 2026 We are experiencing some API processing delays 1h 43m Log ingestion API

Started Feb 16, 2026, 06:12 AM UTC· resolved Feb 16, 2026, 07:56 AM UTC

  1. investigating Feb 16, 2026, 06:12 AM UTC

    We are currently investigating this issue.

  2. monitoring Feb 16, 2026, 07:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 16, 2026, 07:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 12, 2026 Degraded device processing 12h 17m Log ingestion API

Started Feb 12, 2026, 09:45 PM UTC· resolved Feb 13, 2026, 10:03 AM UTC

  1. investigating Feb 12, 2026, 09:45 PM UTC

    We are currently investigating an issue affecting a subset of devices that appear to be missing some data. Our team is analyzing the root cause and assessing the impact. We will provide further updates as soon as we have more information.

  2. identified Feb 12, 2026, 10:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 11:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Feb 12, 2026, 11:39 PM UTC

    We are currently investigating this issue.

  5. monitoring Feb 13, 2026, 12:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Feb 13, 2026, 01:00 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Feb 13, 2026, 10:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 2, 2025 Public website outage 8h 53m Public website (bugfender.com)

Started Dec 02, 2025, 10:08 AM UTC· resolved Dec 02, 2025, 07:01 PM UTC

  1. investigating Dec 02, 2025, 10:08 AM UTC

    We’re currently experiencing some outages on our main public website. The team is working to identify the root cause and restore services as quickly as possible. No other services are affected, log ingestion and dashboard are working without any interruption or problems.

  2. investigating Dec 02, 2025, 11:03 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 02, 2025, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 6, 2025 Elevated API Errors 3h 32m Log ingestion API

Started Nov 06, 2025, 05:02 PM UTC· resolved Nov 06, 2025, 08:34 PM UTC

  1. investigating Nov 06, 2025, 05:02 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Nov 06, 2025, 05:15 PM UTC

    We keep investigating the root cause of the errors, meanwhile the API is working but log processing can be somewhat delayed

  3. monitoring Nov 06, 2025, 06:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 06, 2025, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 23, 2025 Users cannot login 46m Web dashboard (dashboard.bugfender.com)

Started Apr 23, 2025, 09:06 AM UTC· resolved Apr 23, 2025, 09:53 AM UTC

  1. investigating Apr 23, 2025, 09:06 AM UTC

    We are currently investigating the issue, a new deployment is causing problems with users not being able to login. Logs are being processed as usual, so no data is lost.

  2. monitoring Apr 23, 2025, 09:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2025, 09:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2025 Scheduled Server Maintenance 7h 8m Web dashboard (dashboard.bugfender.com), Log ingestion API

Started Apr 15, 2025, 12:54 PM UTC· resolved Apr 15, 2025, 08:02 PM UTC

  1. identified Apr 15, 2025, 12:54 PM UTC

    We are currently experiencing issues with the planned server upgrades. As a result, some services may be temporarily unavailable. Our team is working to resolve the issue as quickly as possible. We appreciate your patience and understanding.

  2. monitoring Apr 15, 2025, 02:13 PM UTC

    The problem was caused by a network issue on one of the load balancers. While most systems appeared to function normally, requests routed through that balancer caused intermittent issues. All services should now be operating as expected.

  3. resolved Apr 15, 2025, 08:02 PM UTC

    The issue has been fully resolved. Most of the maintenance work is now complete, and all systems are operating normally. We will continue to monitor performance to ensure stability.

Read the full incident report →

Minor April 8, 2025 Log processing degraded perfomance 5h 43m Log ingestion API

Started Apr 08, 2025, 02:30 AM UTC· resolved Apr 08, 2025, 08:13 AM UTC

  1. investigating Apr 08, 2025, 07:23 AM UTC

    We are currently experiencing degraded performance in our log processing pipeline. Customers may notice delays in log availability on the Bugfender dashboard and APIs. Our engineering team is actively investigating the issue and working on mitigation strategies. Log data is still being ingested and no data loss is expected at this time. We will provide further updates as we progress.

  2. investigating Apr 08, 2025, 07:23 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 08, 2025, 07:36 AM UTC

    The issue affecting log processing performance has been identified and resolved. Log ingestion and availability are now operating normally. Our team will continue to monitor the system closely to ensure stability. No data loss occurred during the incident.

  4. monitoring Apr 08, 2025, 07:36 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 08, 2025, 08:13 AM UTC

    The earlier issue affecting log processing performance has been fully resolved. All systems are now functioning normally.

Read the full incident report →

Minor March 24, 2025 API is unavailable 1h 48m Log ingestion API

Started Mar 24, 2025, 02:08 PM UTC· resolved Mar 24, 2025, 03:57 PM UTC

  1. investigating Mar 24, 2025, 02:08 PM UTC

    We're experiencing an outage and are currently looking into the issue.

  2. identified Mar 24, 2025, 02:14 PM UTC

    The dashboard is operational. Our log processing infrastructure is running behind due to a database migration that is taking longer than planned. This is causing that the logs sent to our servers are not shown in the dashboard. No logs have been lost, they will be sent by end-user devices as soon as the API is back up. We're working on a prompt resolution.

  3. identified Mar 24, 2025, 03:02 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 24, 2025, 03:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 24, 2025, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 28, 2025 Issues Processing Slowdown 2h 7m Log ingestion API

Started Jan 28, 2025, 09:00 AM UTC· resolved Jan 28, 2025, 11:07 AM UTC

  1. identified Jan 28, 2025, 10:43 AM UTC

    We’ve identified a slowdown in our issue and crash processing pipelines. The engineering team has pinpointed the root cause and is actively working on a fix.

  2. resolved Jan 28, 2025, 11:07 AM UTC

    We identified the source of the error and applied a fix. The processing of issues is now back to normal. We're sorry for the inconvenience caused.

Read the full incident report →

Minor November 18, 2024 Dashboard and API are slow 1h 56m Web dashboard (dashboard.bugfender.com), Log ingestion API

Started Nov 18, 2024, 11:34 AM UTC· resolved Nov 18, 2024, 01:30 PM UTC

  1. investigating Nov 18, 2024, 11:34 AM UTC

    We're experiencing an overload and are currently looking into the issue.

  2. investigating Nov 18, 2024, 12:37 PM UTC

    We are still investigating the issue. Dashboard access, API calls, and log ingestion are slower than usual and sometimes throw errors. We will continue to post updates as soon as we learn more.

  3. identified Nov 18, 2024, 01:10 PM UTC

    We identified the source of the problem and are currently working on a solution.

  4. monitoring Nov 18, 2024, 01:22 PM UTC

    We have implemented a fix and response times and error rates are getting better.

  5. monitoring Nov 18, 2024, 01:29 PM UTC

    The incident has been resolved. We will continue to closely monitor performance over the next hours. We're sorry for the inconvenience caused.

  6. resolved Nov 18, 2024, 03:33 PM UTC

    This incident has been resolved.

Read the full incident report →