Resolved after 75 days 22 hours, affecting User Management, on May 29, 2025.
We are currently investigating an issue affecting the User Edit Profile function. In some cases, the "Check Availability" feature for screen names may inaccurately indicate that a chosen name is available when it is not. If a duplicate screen name is selected, the profile update will not be saved, and the original screen name will remain unchanged. Our team is working to resolve this issue and will provide updates as they become available. Thank you for your patience.
Affected components
Update timeline
- investigating May 29, 2025, 02:35 PM UTC
We are currently investigating an issue affecting the User Edit Profile function. In some cases, the "Check Availability" feature for screen names may inaccurately indicate that a chosen name is available when it is not. If a duplicate screen name is selected, the profile update will not be saved, and the original screen name will remain unchanged. Our team is working to resolve this issue and will provide updates as they become available. Thank you for your patience.
- resolved Aug 13, 2025, 01:11 PM UTC
This incident has been resolved.
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