Brandwatch incident

Consumer Research - Query Backfill Delays

Major Resolved View vendor source →

Brandwatch experienced a major incident on July 31, 2026 affecting Consumer Research Application and Listen, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 05:21 PM UTC
Resolved
Jul 31, 2026, 06:30 PM UTC
Duration
1h 9m
Detected by Pingoru
Jul 31, 2026, 05:21 PM UTC

Affected components

Consumer Research ApplicationListen

Update timeline

  1. investigating Jul 31, 2026, 05:21 PM UTC

    We are currently investigating delays affecting query backfills for Consumer Research and Listen. Our Engineering team is actively investigating the issue. We will provide an update as soon as more information becomes available.

  2. investigating Jul 31, 2026, 05:32 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 31, 2026, 06:30 PM UTC

    This incident has been resolved.