Brandwatch experienced a major incident on October 21, 2025 affecting Engage, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Engage
Update timeline
- investigating Oct 21, 2025, 09:36 AM UTC
A fix has been released. We will continue to monitor to verify all systems are operating normally. Thank you for your patience.
- investigating Oct 21, 2025, 10:52 AM UTC
A fix has been released. We will continue to monitor to verify all systems are operating normally. Thank you for your patience.
- investigating Oct 21, 2025, 10:54 AM UTC
A fix has been released. We will continue to monitor to verify all systems are operating normally. Thank you for your patience.
- investigating Oct 21, 2025, 11:39 AM UTC
We are continuing to investigate this issue.
- investigating Oct 21, 2025, 11:40 AM UTC
We are continuing to investigate this issue.
- resolved Oct 21, 2025, 11:43 AM UTC
This incident has been resolved.