Brandwatch experienced a major incident on October 28, 2025 affecting Publish and Engage, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 01:14 PM UTC
We’re currently investigating an issue affecting Social Media Management where Engage feeds and Publish channels are not loading or accessible. Our engineering team has been informed and is actively working to identify the cause.
- investigating Oct 28, 2025, 01:16 PM UTC
We are continuing to investigate this issue.
- resolved Oct 28, 2025, 02:07 PM UTC
The earlier issue impacting parts of Social Media Management has been fully resolved. Our teams identified the cause and took corrective actions to restore stability. System performance has returned to normal, and we are no longer seeing any related errors. We’ll continue to keep an eye on performance metrics to ensure everything remains stable, but no further impact is expected. Thank you for your patience while we worked to resolve this.