Resolved after 3 hours 13 minutes, affecting Data Collection, on November 30, 2025.
The earlier delays affecting real-time and historical mention processing have now been fully resolved. All systems are operating normally, and processing speeds have returned to expected performance levels. Thank you for your patience while we worked to restore full service.
Affected components
Update timeline
- identified Nov 30, 2025, 04:04 AM UTC
We are currently experiencing delays in mention processing across the platform. This affects both real-time and historical data ingestion. Our engineering team has identified the cause and is actively working to restore normal processing speeds. New updates will be posted as progress continues. Next Update: We will provide another update within the next 60 minutes or as soon as more information becomes available. Thank you for your patience, and we apologize for any inconvenience caused.
- identified Nov 30, 2025, 05:58 AM UTC
We are seeing gradual recovery in mention processing. Our engineering team remains actively engaged and is working to fully restore normal processing speeds as soon as possible. We will share further updates as progress continues. Thank you for your patience.
- identified Nov 30, 2025, 06:29 AM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 30, 2025, 07:17 AM UTC
The earlier delays affecting real-time and historical mention processing have now been fully resolved. All systems are operating normally, and processing speeds have returned to expected performance levels. Thank you for your patience while we worked to restore full service.
Your product runs on more than Brandwatch
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services