Brandwatch incident
Consumer Research Some clients may experience slow backfills
Resolved after 2 days 19 hours, affecting Consumer Research Application and Listen, on November 28, 2025.
The issue affecting temporary slow backfills has now been fully resolved. Our Engineering teams identified the underlying cause and have implemented a fix. Backfill performance has returned to normal levels. Thank you for your patience, and we apologise for any inconvenience caused.
Affected components
Update timeline
- monitoring Nov 28, 2025, 03:14 PM UTC
Some clients may experience temporary slow backfills currently. Our Engineering teams are investigating and working to resolve this issue with urgency. Many thanks for your patience and apologies for any inconvenience caused. This status page will update as soon as we have further information to share.
- resolved Dec 01, 2025, 10:44 AM UTC
The issue affecting temporary slow backfills has now been fully resolved. Our Engineering teams identified the underlying cause and have implemented a fix. Backfill performance has returned to normal levels. Thank you for your patience, and we apologise for any inconvenience caused.
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